Mary Anne Osallla
Fraud And Risk Analyst
Malabon, Metro Manila
Summary
Developed skills in high-security environment, including risk assessment and threat mitigation. Looking to transition into new field where these abilities can be applied to ensure safety and security. Focused on using strategic thinking and problem-solving to make impactful contributions.
Overview
8
8
years of professional experience
Work History
Customer Protection Associate
Remitly
- Monitoring and analyzing customer data to identify potential fraudulent activity, protecting customers from scams and unauthorized transactions, while also ensuring compliance with relevant regulations; it often involves utilizing data analytics tools to detect suspicious patterns, investigate potential issues, and take appropriate actions to mitigate risks and safeguard customer accounts.
- Delivered high-quality threat analyses by monitoring trends in global security developments and assessing potential impacts on client operations.
- Enhanced security measures by conducting KYC and EDD. It involves; analyzing a customer's background, including their business relationships, public profiles, and financial behaviors.
Partner Success Associate
Remitly
06.2023 - 04.2024
- Developed and maintained outstanding client connections by staying up to date on all transaction records.
- Closely monitored operations to ensure processes stayed within targets and matched with remittance forecasts.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Collaborated with colleagues and support staff to maximize team efficiency.
Fraud Identity Associate
Sitel
04.2019 - 07.2021
- Investigates suspected cases of identity theft and financial fraud. Using data analysis and other techniques to assess risk and develop strategies to prevent losses.
- Conducted KYC and EDD checks on potential customers and business partners for compliance reasons.
- Gather information from databases, public records, and other sources
- Help with other fraud investigations
- Investigate reported cases of identity theft
Fraud and Risk Analyst
Sitel
07.2016 - 03.2018
- Identifies, assesses, and reduces fraud and risk for an organization. They monitor transactions, investigate suspicious activity, and develop strategies to prevent fraud.
- Analyze financial transactions and account activity.
- Monitor fraud trends and patterns.
- Document investigation findings and maintain accurate records.
- Analyze data to determine if a claim is valid.
- Close and replace compromised credit and debit cards.
Education
Hotel And Restaurant Management
De La Salle Araneta University
Malabon, Metro Manila, Philippines 04.2001 -
Skills
Analytical skills
Timeline
Partner Success Associate
Remitly
06.2023 - 04.2024
Fraud Identity Associate
Sitel
04.2019 - 07.2021
Fraud and Risk Analyst
Sitel
07.2016 - 03.2018
Hotel And Restaurant Management
De La Salle Araneta University
04.2001 -
Customer Protection Associate
Remitly
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