Mary Anne Morales
Las Pinas, Metro Manila,00
Summary
Dedicated professional committed to contributing to a dynamic organization that fosters growth while leveraging academic knowledge and practical experience. Effective, reliable, and collaborative team member with a strong desire to apply and enhance skills in a challenging environment. Eager to embrace new opportunities that promote continuous learning and development. Passionate about driving success through teamwork and innovative problem solving.
Overview
8
8
years of professional experience
Work History
Customer Service and Social Media Moderator
Rosabella
11.2024 - 10.2025
- Moderated user-generated content to ensure compliance with community guidelines and platform policies.
- Engaged with users to foster a positive online community atmosphere and resolve conflicts in Facebook and Instagram.
- Responded to TikTok Reviews, Return and Refunds, TikTok Chats maintaining 100% response rate.
- Responded to inquiries through email, Facebook comments and messages, Instagram comments and messages.
- Posting contents to Facebook and Instagram. (photos, reels, and stories)
Customer Service and Social Media Moderation
Drip Accessory
09.2022 - 10.2024
- Responding to customer concerns and inquiries through Gorgias, Facebook, and Instagram. Posting content, and hiding negative comments.
- Placing manual orders, processing replacements, and refunds on Shopify. Creating gift cards and promo codes in Shopify.
- The company’s warehouse is located in the US and uses Shipmonk for fulfillment. My task is to make sure that orders from Shopify are synced to Shipmonk. Monitoring new incoming stocks and out-of-stock items.
- Files claim to Shipmonk for lost packages, damaged items, and wrong items received.
- Target social media influencers for marketing.
Customer Service Support: Email and Chat, Order Fulfillment, and Social Media Moderator
DLS Inc.
10.2019 - 08.2022
- Duties are to respond to customer concerns, inquiries, and changes in order through email and chat using Freshdesk and LiveChat.
- Managing Facebook and Instagram posts such as hiding or deleting negative comments, and responding to direct messages.
- Processing replacements by duplicating orders in Shopify, and processing cancellations and refunds. Manually placing orders, and creating gift cards, and discount codes in Shopify.
Email Support Representative and Social Media Moderation
Media Heros
04.2018 - 09.2019
- Duties are to respond to customer inquiries and concerns through Zendesk and Etsy.
- Processing cancellations, replacements, and refunds in Shopify and Etsy.
- Submitting chargeback responses on Shopify and Amazon.
- Fulfilling Orders via Shopify by launching Apps such as Spocket, Oberlo, and Wiio.
- Manually placing orders, duplicating orders, and creating discount codes and Gift Cards on Shopify. Fulfillment of orders using Shopify, Dropified, and Aliexpress.
- Manually fulfilling orders on Etsy using Printful/Gooten.
- Moderating comments on Facebook and Instagram.
Education
Bachelor of Arts - Psychology
De La Salle University-Dasmarinas
01.2014
AB - Mass Communication-Broadcasting
Centro Escholar University-Mendiola
01.2008
St. Thomas More Academy
01.2007
Skills
- Skilled in various software tools
- - Microsoft Office, Google Workspace, Zendesk, FreshDesk, ReAmaze, LiveChat, Wordpress, Ship Station, Zoho Invoice Application, Shopify, Dropified, Oberlo, Wiio, Amazon, Aliexpress, Eprolo, Spocket, Dropified, Comm100, Deposco, Airtable, Trello, Slack, TimeDoctor, Social Media sites, and Internet
- Experienced in Ecommerce Businesses
- Experienced Customer Service Support and Social Media Moderator
- Product Research and Order Fulfillment
- TikTok Handling
- Resourceful and can work with minimum supervision
- High tolerance in stress and willingness to undergo training
- Skilled in interpersonal communication
Timeline
Customer Service and Social Media Moderator
Rosabella
11.2024 - 10.2025
Customer Service and Social Media Moderation
Drip Accessory
09.2022 - 10.2024
Customer Service Support: Email and Chat, Order Fulfillment, and Social Media Moderator
DLS Inc.
10.2019 - 08.2022
Email Support Representative and Social Media Moderation
Media Heros
04.2018 - 09.2019
AB - Mass Communication-Broadcasting
Centro Escholar University-Mendiola
Bachelor of Arts - Psychology
De La Salle University-Dasmarinas
St. Thomas More Academy