Mary Ann Cruz Elpedang
Marikina City
Summary
Dynamic customer service and sales professional with experience at Avis Rent Car Al Otaiba Group of Co. Expert in product and service knowledge, adept at building relationships and assessing customer needs. Proven track record in boosting sales by 20% through competitor research and strategic time management. Skilled in complex problem-solving and enhancing customer relations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
Bamboo Bungalows Rest House
02.2022 - 12.2025
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
Ex OFW Customer Service Cum Sales Representative
Avis Rent Car Al Otaiba Group of Co
03.2009 - 11.2018
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Tesda
ManilaTesda - Cookery
Rizal High Scool
Pasig City05-2017
Skills
Product and service knowledge
Customer relations
Time management
Complex Problem-solving
Customer needs assessment
Competitor research
Relationship building
Product and service sales
Certification
Cookery NCII
Basic Computer
Housekeeping NCII
Languages
English
Intermediate (B1)
Timeline
Hotel Front Desk Receptionist
Bamboo Bungalows Rest House
02.2022 - 12.2025
Ex OFW Customer Service Cum Sales Representative
Avis Rent Car Al Otaiba Group of Co
03.2009 - 11.2018
Tesda
Tesda - Cookery
Rizal High Scool