MARY ANN SERRANO
Talent Acquisition Specialist
General Trias
Summary
Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software and tools to drive results and meet hiring goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Recruiter 3
Find Human Resources Inc.
01.2023 - Current
- Implemented innovative recruiting strategies, boosting candidate quality.
- Built strong relationships with hiring managers to align on needs.
- Identifies and attracts qualified candidates using job boards, social media and referrals.
- Conducts phone interviews to pre-screen candidates, verifying with their qualifications, availability and compensation requirements.
Senior Recruiter 3
PSG Global
06.2022 - 01.2023
- Provided exceptional support to candidates throughout the interview process, leading to positive feedback and increased offer acceptance rates.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Operated and maintained applicant tracking and candidate management systems.
Team Manager
Sykes Asia Philippines
07.2019 - 06.2022
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
Customer Service Representative
iQor Philippines
11.2016 - 07.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Criminology
Cavite State University
Indang, Cavite 04.2012 - 01.2016
Skills
Talent acquisition
Candidate tracking
Team collaboration
Time management
Strategic sourcing
Candidate screening
Recruiting and sourcing
Candidate pipeline management
Certification
Six Sigma White Belt
Accomplishments
- Top Performing Recruiter 2023
- Elite Awardee Q1 2025
Timeline
Senior Recruiter 3
Find Human Resources Inc.
01.2023 - Current
Senior Recruiter 3
PSG Global
06.2022 - 01.2023
Team Manager
Sykes Asia Philippines
07.2019 - 06.2022
Customer Service Representative
iQor Philippines
11.2016 - 07.2019
Bachelor of Science - Criminology
Cavite State University
04.2012 - 01.2016
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