Mary Ann Rosell
BPO Supervisor/Team Leader
Murcia, Province Of Negros Occidental
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
11
11
years of professional experience
Work History
Supervisor/Team Leader
Panasiatic Solutions
01.2015 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Data Encoder
Airworks Aviation Academy
03.2014 - 10.2014
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Extracted information from database to compile reports for audit process.
Education
Associate of Science - Aviation And Business Management
Red Aeronautics And Technological Institute
Silay, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Goal oriented
Decision-making
Analytical thinking
Customer service
Task delegation
Timeline
Supervisor/Team Leader
Panasiatic Solutions
01.2015 - Current
Data Encoder
Airworks Aviation Academy
03.2014 - 10.2014
Associate of Science - Aviation And Business Management
Red Aeronautics And Technological Institute
04.2001 -
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