Mary Ann Piñon
Imus,CAV
Summary
To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Garrett&Talon
06.2020 - 01.2024
- Resolve customer complaints via phone, email or chat.
- Use telephones to reach out to customers and verify account information.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Work with customer service manager to ensure proper customer service is being delivered.
- Perform other tasks that may be assigned from time to time.
Collection Specialist
Neuroncredit Financing Company
03.2019 - 12.2019
- Call borrower to remind payment of loan obligations and negotiate payment agreement
- Encode collection efforts in Collection System or any given system
- Conduct skip tracing
- Listen to customer’s story and determine if debt can be collected.
- Prepare daily collection reports, file promissory notes and demand letters
- Offer advice or refer customers to debt counselors.
- Record new commitment to repay debt.
Junior Credit Advisor
HomeCredit
07.2017 - 01.2019
- Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payment.
- Organize list according to severity of delinquency.
- Inform clients of overdue accounts and amount currently owed. Attempt to collect payment.
- Ensure all customer information is correct, including phone numbers and addresses.
- Listen to customer’s story and determine if debt can be collected.
- Offer advice or refer customers to debt counselors.
- Record new commitment to repay debt.
Customer Service Representative
SITEL
09.2016 - 01.2017
- Answer inbound calls within guidelines/goals established by the client and contact center management.
- Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.
- Support customers via live chat, email, or phone support.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise.
- Maintain knowledge of client’s business, products and/or services.
Operation Specialist
JP MORGAN CHASE BANK
02.2009 - 06.2016
- Validating and verifying Chase Credit Card member’s check payment by keying the amount written in the legal line of the Check.
- Quality Assurance Core Group member in which assures that the payment of a card member is properly encoded to their accounts.
- Gives quality and productive high-end output to the customer’s satisfaction and working in a US-based environment.
- Work in a team that imposed a common goal which is to bring an excellence site’s performance to a globally competitive community.
- Matched and/or balanced check payment from the stub thru transaction balancing to avoid mispost and encoding errors.
Data Encoder
METRO COURIER SERVICES
02.2001 - 02.2009
- Ensures the correct and timely Report Issuance particularly standard files in relation to the productivity encodes and quality targets.
- Accurately and efficiently encodes information in the user application based on received documents.
- Compile, sort, verify and correct data to be entered.
- Review data for completeness and accuracy.
- Manage filling and routing of source documents after entry.
- Edited information on hard copy manifests.
- Completed end-of-day reports on a daily basis.
Education
Bachelor of Science - Computer Programming
System Technology Institute
Taft, Manila01.2002
Skills
- Proficient in MS Office programs such as:
- MS Word
- MS Excel
- MS Powerpoint
- Can type 60wpm
- Hardworking, efficient, can adapt easily in work and fast learner
Training
- JP Morgan Chase Bank
- Self Excellence Program (2014)
- Communication in Action (2013)
Timeline
Customer Service Representative
Garrett&Talon
06.2020 - 01.2024
Collection Specialist
Neuroncredit Financing Company
03.2019 - 12.2019
Junior Credit Advisor
HomeCredit
07.2017 - 01.2019
Customer Service Representative
SITEL
09.2016 - 01.2017
Operation Specialist
JP MORGAN CHASE BANK
02.2009 - 06.2016
Data Encoder
METRO COURIER SERVICES
02.2001 - 02.2009
Bachelor of Science - Computer Programming
System Technology Institute