Summary
Overview
Work History
Education
Skills
Training
Timeline
CustomerServiceRepresentative
Mary Ann Piñon

Mary Ann Piñon

Imus,CAV

Summary

To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Garrett&Talon
06.2020 - 01.2024
  • Resolve customer complaints via phone, email or chat.
  • Use telephones to reach out to customers and verify account information.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Perform other tasks that may be assigned from time to time.

Collection Specialist

Neuroncredit Financing Company
03.2019 - 12.2019
  • Call borrower to remind payment of loan obligations and negotiate payment agreement
  • Encode collection efforts in Collection System or any given system
  • Conduct skip tracing
  • Listen to customer’s story and determine if debt can be collected.
  • Prepare daily collection reports, file promissory notes and demand letters
  • Offer advice or refer customers to debt counselors.
  • Record new commitment to repay debt.

Junior Credit Advisor

HomeCredit
07.2017 - 01.2019
  • Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payment.
  • Organize list according to severity of delinquency.
  • Inform clients of overdue accounts and amount currently owed. Attempt to collect payment.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Listen to customer’s story and determine if debt can be collected.
  • Offer advice or refer customers to debt counselors.
  • Record new commitment to repay debt.

Customer Service Representative

SITEL
09.2016 - 01.2017
  • Answer inbound calls within guidelines/goals established by the client and contact center management.
  • Consistently achieve call quality score goals to assist in achieving client and customer satisfaction goals.
  • Support customers via live chat, email, or phone support.
  • Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
  • Handle problem resolution that may require follow-up and/or escalation to a higher level of expertise.
  • Maintain knowledge of client’s business, products and/or services.

Operation Specialist

JP MORGAN CHASE BANK
02.2009 - 06.2016
  • Validating and verifying Chase Credit Card member’s check payment by keying the amount written in the legal line of the Check.
  • Quality Assurance Core Group member in which assures that the payment of a card member is properly encoded to their accounts.
  • Gives quality and productive high-end output to the customer’s satisfaction and working in a US-based environment.
  • Work in a team that imposed a common goal which is to bring an excellence site’s performance to a globally competitive community.
  • Matched and/or balanced check payment from the stub thru transaction balancing to avoid mispost and encoding errors.

Data Encoder

METRO COURIER SERVICES
02.2001 - 02.2009
  • Ensures the correct and timely Report Issuance particularly standard files in relation to the productivity encodes and quality targets.
  • Accurately and efficiently encodes information in the user application based on received documents.
  • Compile, sort, verify and correct data to be entered.
  • Review data for completeness and accuracy.
  • Manage filling and routing of source documents after entry.
  • Edited information on hard copy manifests.
  • Completed end-of-day reports on a daily basis.

Education

Bachelor of Science - Computer Programming

System Technology Institute
Taft, Manila
01.2002

Skills

  • Proficient in MS Office programs such as:
  • MS Word
  • MS Excel
  • MS Powerpoint
  • Can type 60wpm
  • Hardworking, efficient, can adapt easily in work and fast learner

Training

  • JP Morgan Chase Bank
  • Self Excellence Program (2014)
  • Communication in Action (2013)

Timeline

Customer Service Representative

Garrett&Talon
06.2020 - 01.2024

Collection Specialist

Neuroncredit Financing Company
03.2019 - 12.2019

Junior Credit Advisor

HomeCredit
07.2017 - 01.2019

Customer Service Representative

SITEL
09.2016 - 01.2017

Operation Specialist

JP MORGAN CHASE BANK
02.2009 - 06.2016

Data Encoder

METRO COURIER SERVICES
02.2001 - 02.2009

Bachelor of Science - Computer Programming

System Technology Institute

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Mary Ann Piñon