Mary Ann Mesias
Almeria
Summary
Committed and hardworking person with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in transactions with excellent multi-tasking aptitude. Reliable employee with excellent communication and good judgment. Reliable person offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. [Type] areas and flexible with changing business need
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Cashier , Food Attendant
Elite Restaurant Management Company
Abu Dhabi
09.2008 - 08.2010
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Examined and double-checked food orders to verify items ordered by customers.
- Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
- Addressed customer needs and made product recommendations to increase sales.
- Cleaned and maintained dining area and condiment stations.
- Managed food rotation activities, promptly discarding expired items.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Built relationships with customers to encourage repeat business.
- Adhered closely to food safety standards and restaurant sanitation regulations.
- Assisted with meal prep, making and serving items such as salads, in-house dressings and specialty drinks.
Data Encoder
Lightbringer Learning Center
Naval,Biliran
03.2006 - 10.2007
- Maintained daily production logs of activities and completed work.
- Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
- Provided administrative and clerical support to teachers.
- Prepared source data for computer entry by compiling and sorting information.
- Identified problems associated with database and worked with software providers to resolve issues.
Education
Associate of Science - Computer Systems Design And Programming
AMA Learning Center
Tacloban City,Philippines 06.2002 - 05.2004
Skills
Customer assistance
Customer Relations
Drawer management
Guest inquiries
Reports and documents
Cash Handling
Order taking
Payment collection
Organizational skills
Team player
Communication skills
Flexible
Work under pressure with minimal supervision
Timeline
Cashier , Food Attendant
Elite Restaurant Management Company
09.2008 - 08.2010
Data Encoder
Lightbringer Learning Center
03.2006 - 10.2007
Associate of Science - Computer Systems Design And Programming
AMA Learning Center
06.2002 - 05.2004