Mary Ann Mangulabnan
SBS - GLI Specialist
Manila, Metro Manila
Summary
Dynamic professional with a proven track record at ADP Philippines Inc., excelling in customer relations and analytical thinking. Enhanced client satisfaction through effective problem-solving and general ledger management. Skilled in quality assurance and team collaboration, ensuring seamless operations and proactive issue resolution in fast-paced environments.
Overview
14
14
years of professional experience
Work History
SBS GLI Specialist
ADP Philippines Inc
01.2024 - Current
- Responsible for General Ledger for set-up, mapping, generating reports, importing reports directly into client's accounting software
- Improved customer satisfaction rates through proactive problem-solving by reconciling client's discrepancy for general ledger books and efficient complaint resolution.
- educate client with their concern with the General Ledger (set-up, mapping, generating reports, importing reports directly into client's accounting software)
- Follow-up clients to ensure General Ledger is working perfectly well on their end.
- Manage Service Tickets in the system - providing notes - updates and schedule follow up calls / meetings
- Coordinate with Client Services team if the concern involves process beyond GLI scope
- Ensure client's satisfaction after issue was resolved
Associate - Chat Support - (Openweb Account)
TaskUs Inc.
11.2019 - 10.2023
- Assisted with day-to-day operations, for inbound calls for General Ledger
- Responsible for assisting client to set-up their General Ledger, Reconciliation for discrepancies and trouble shooting for errors in their accounting software
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems and provided exceptional service.
A/P Associate
Nestle Business Services AOA, Inc.
01.2016 - 06.2016
- Manage the accounts payable invoice for processing, posting and reconciliation for the accounts
- Send daily regular quotations for clients under contract
- Manage the weekly report for team meeting
- Organized new strategies in keeping the process more simpler and for easy tracking
Purchasing Coordinator
GlaxoSmithkline Philippines
03.2014 - 12.2015
- Maintained complete documentation and records of all purchasing activities.
- Responsible for acquiring all the products via documentation - transport - product upgrades and distribution to local markets
- Manage the weekly reports for team meetings and possible schedule adjustment based on the head office's projection of products arrival in the terminals
- Provided assistance with the products design team for product upgrades and bundle accounts
Fraud and Risk Analyst
Pfizer Inc.
10.2011 - 01.2014
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
Education
Bachelor of Science - Nursing
Emilio Aguinaldo College
Manila, Metro Manila, Philippines 05.2001 -
Bachelor of Science - Management
Pamantasan Ng Lungsod Ng Maynila
Manila, Metro Manila, Philippines 05.2001 -
Skills
Customer relations
Quality assurance
Team collaboration
Analytical thinking
Worked under pressure
Addition Skills outside of work:
Basic Life Support Training
CPR
Driving
Timeline
SBS GLI Specialist
ADP Philippines Inc
01.2024 - Current
Associate - Chat Support - (Openweb Account)
TaskUs Inc.
11.2019 - 10.2023
A/P Associate
Nestle Business Services AOA, Inc.
01.2016 - 06.2016
Purchasing Coordinator
GlaxoSmithkline Philippines
03.2014 - 12.2015
Fraud and Risk Analyst
Pfizer Inc.
10.2011 - 01.2014
Bachelor of Science - Nursing
Emilio Aguinaldo College
05.2001 -
Bachelor of Science - Management
Pamantasan Ng Lungsod Ng Maynila
05.2001 -