MARY ANN J. BACAY
Batangas City
Summary
Looking to work in a dynamic and challenging environment where I can put my experience to use in conducting investigations and hence prepare reports for the betterment of the employees through and project management to uplift their standard of work and hence contribute to the objectives of the company. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Content Creator (reposition)
Philip and Henry Media Inc.
04.2021 - Current
- Research on industry related topics
- Create various contents type (videos, articles, infographics etc.) with relevant tone and style adhering to the respective style guides
- Utilize various digital publishing platforms to create structured drafts
- Target contents to specific audiences and focus on trending topics
- Incorporate blog and social media post in both website and social media platforms like FB, IG, or Twitter
- Conduct keyword research and SEO practices to optimize content
- Analyze web traffic to measure the success of the content
- (WFH SET UP) US Account Project Based
Telesales Agent
Philip and Henry Media Inc.
09.2020 - 04.2021
- Consistently make a good first impression when calling leads Engage potential customers in dialogue that opens opportunities
- Commit to departmental and individual quotas/goals
- Meet company expectations for excellent customer service
- Provide information regarding product/service in an engaging manner
- Answer all customer questions honestly and accurately
- Take relevant notes on all calls for future use and enter into database
- Maintain a friendly, professional tone at all times
- Negotiate sales and address any concerns/reservations of potential customers
- (WFH SET UP) US Account Project Based
Account Executive
Starlite Ferries Inc.
03.2020 - 06.2020
- Responsible for a monthly sales productivity
- Responsible to achieve the monthly sales quota
- Responsible for the Services/Product Presentation to our clients
- Daily Telemarketing/ Cold Calling for prospect clients
- Responsible to do a daily field works
- Responsible to assist and coordinate with the clients for the entire process of the required services
- Responsible for doing a daily follow up through email and phone call
- To contribute additional marketing strategy for a monthly basis
- Responsible for a Daily, Weekly and Monthly Sales Report
Marketing Staff and Senior Administrator
Kinpo Electronics Philippines Inc.
06.2017 - 01.2020
- Responsible to the the promotional activity indoor and outdoor
- Responsible for the Product and Demo Presentation to our clients
- Responsible to assist, and guide our marketing channels to monitor them in terms of the product distribution
- Responsible in planning and proper execution of the target market
- Responsible to develop new Marketing Trends, and improving our B2B & B2C Market
- Responsible to do a monthly event or to join in marketing events related to our product offering
- Responsible to develop new Monthly Marketing Strategies & Research Potential Market
- Daily Online (Social Media) promotional campaign for the product
- Responsible to do the Weekly and Monthly Sales and Activity Report
Sales Administrative & Marketing Head
Culinary Art Center of Batangas Inc.
04.2016 - 04.2017
- Responsible for the Marketing Plan and execution of the services offered
- Responsible to do monthly promotional campaign for outdoor purpose
- Responsible to do daily marketing through online method
- Supervise people within my team
- Responsible to join in a event related in culinary
- Develop Pricing Strategies
- Identify Potential Markets
- Providing my team to gain a daily production
- Responsible for a Weekly and Monthly Sales Report
Sales & Marketing Specialist
Adi Blast International Steel Company
12.2014 - 12.2015
- Responsible to update and monitor all our upcoming product and rates to the system
- Daily Telemarketing to our target market for the offer of our product
- Responsible to arrange the materials for marketing such as brochures, leaflets and flyers for advertisement and presentation
- Monthly Report for our Sales update monitoring
- Responsible to do the Sales Presentation for our target clients
- Field work to deliver all our client’s needs and loof for more prospect customers
- Do the Daily, and Weekly Task Report
Recruitment Coordinator Specialist
Atlantic Gulf & Pacific Company of Manila
06.2014 - 12.2014
- Hires, coaches, reviews, supervise, and terminate assigned employees, or makes effective suggestions and recommendations that are given particular weight regarding the employment status of assigned employees
- Recommends and assists in the development and implementation of institutional human resource policies, rules, procedures and programs
- Investigates proposed legislation related to specialized areas and makes recommendations for compliance
- Advises departments regarding policy and rule interpretations, staffing and related personnel problems; counsel applicants and employees on human resource policies, rules and procedures
- Conducts research, analysis and studies on issues and problems related to specialized functional areas and develops program proposals or recommends solutions
- Provides advice and direction to management on the appropriate disciplinary action, including the preparation of documentation; investigates, mediates and proposes settlements of employee complaints and grievances
- Reviews and approves classification audits; develops specialized wage and salary surveys and advises management on salaries for new hires, promotions and reclassification
- Represents department on intra and inter-institutional committees dealing with classification/compensation matters
- Assists in recruiting, staffing, interviewing and evaluating applicants for managerial and professional positions
- Job Description
Financial Advisor/Career Agent
Philam Life Insurance Co.
07.2013 - 03.2014
- Assessing the client’s circumstances
- Assessing the client’s risk and return objectives need to be determined
- Clearly illustrate the risks and the benefits of assuming the given level of risk
- Dealing of money in investments that will not provide quick return in the short term
- Sourcing good clients to help their future wealth and capital preservation
- Selling Insurance and other investment may suit to client’s status
- Job Description
Corporate Travel Sales Manager
World Journeys Travel & Tours
05.2012 - 05.2013
- Responsible to sell transportation, accommodation, insurance and other related travel services
- Responsible to do the booking in Transportation, Hotel Reservations and collect payment/fees
- Cooperate with clients to determine their needs and advise them for the cost and travel dates of the deal package
- Responsible in dealing with our corporate accounts follow up presentations and other require matters
- Enter data to system to maintain the clients file
- Preparing all the materials need to sell the itinerary packages and other services
- Follow up upcoming tours and prospect clients
- Telemarketing and attending seminars for more new trends in travel & tourism
- Responsible to do the Daily, Weekly and Monthly Sales and Activity Report
- Job Description
Operation Travel Manager
Global Journey Travel & Tours
03.2009 - 04.2012
- Ensuring all calls are promptly efficiently handled and achieving personal targets and objectives to maximize the sales opportunities
- Responsible to the daily operation and productivity under local and international team project
- Responsible to provide guidance and improvement to all team
- Responsible in Good Planning of itineraries for the prospect clients of each team
- Responsible to deliver the accurate and excellent travel services to all our target market/clients
- Responsible to do the booking of Hotels, car rentals, air or sea travel to our VIP clients and corporate accounts
- Responsible to assist our foreign clients in terms of their tickets, Hotel, Tours and complete details regarding their entire travel
- Job Description
Travel Sales Specialist
Global Journey Travel & Tours
03.2005 - 01.2009
- Responsible to do the good Planning of itineraries for the prospect clients
- Responsible in Day to day operation of travel agency
- Responsible on all activity and budget monthly allocation
- Responsible to do the proper presentation and guidance to all our customer
- Advised clients for all the possible needed during the tour and any changes that may vary
- Assuring clients satisfaction
- Responsible in proper booking of Hotels, car rentals, air or sea travel
- Responsible to do Marketing research about the services offered and travel information for the advance information for future clients
- Do the daily task reporting and weekly sales report
- Job Description
Reservation/Ticketing Officer
Lipa City House of Travel
05.2004 - 02.2005
- Responsible in Selling Inbound and outbound Tickets
- Assist clients in terms of their needs in travel
- Responsible to make a good package pricing and itinerary for the clients
- To do the Booking of individual tickets via sea, air, & Land
- Responsible to arrange International and Local Tour Packages
- Reporting for daily and monthly sales For Tickets & Packages
- Responsible to do the daily activity in regards of the services we offered/area of responsibility
- Responsible to assist Minor Issues in terms of Client’s booking
- Job Description
Front Desk Agent
Ritz Carlton Hotel
01.2003 - 01.2003
- 6-Months Actual International Training in Singapore
Education
Bachelor of Science - Tourism & Hotel and Restaurant Management
Batangas State University
Alangilan, Batangas City01.2004
Skills
- Knowledge in Microsoft Office Applications (Word, Excel, Access, Powerpoint, Publisher & Pivot)
- Knowledge in HRIS, Fidelio and Abacus
- Social media expert
- Content scheduling
- Content strategy
- Social media content campaigns
- Sales presentations
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Team leadership
- Sales quota achievement
- Lead generation
References
Jonathan M., Andanar, Recruitment Manager, Atlantic Gulf & Pacific Co. of Manila, San Roque, Bauan, Batangas
Training
- Global Trends in Hospitality Industry -September 2001
- Food and Beverage Service Room Division at Hotel Intramuros De Manila - September 2001
- Basic Abacus 1 - April 2005
- Ticketing Procedures (Local & International) Trafalgar Building, Makati City - November 2004
- Customer Service Awareness Naitas Travel Association Residence Inn - January 2005
- Sales, Promotion & Marketing Analysis at Manila Hotel - September 2005
- Eco-System Wellness Program at Department of Tourism - January 2006
- Developing & Enhancement of Marketing in Tourism Industry at Hotel & Tourism Institute - October 2005
Disclaimer
I hereby certify that the above mentioned information are true and correct to the best of my knowledge and belief.
ASSETS AND CAPABILITIES
- Extensive background in HR, Administration, Customer Service, Sales & Marketing.
- Demonstrated success in negotiating win-win compromises, developing team building programs
Languages
English
Upper intermediate (B2)
Timeline
Content Creator (reposition)
Philip and Henry Media Inc.
04.2021 - Current
Telesales Agent
Philip and Henry Media Inc.
09.2020 - 04.2021
Account Executive
Starlite Ferries Inc.
03.2020 - 06.2020
Marketing Staff and Senior Administrator
Kinpo Electronics Philippines Inc.
06.2017 - 01.2020
Sales Administrative & Marketing Head
Culinary Art Center of Batangas Inc.
04.2016 - 04.2017
Sales & Marketing Specialist
Adi Blast International Steel Company
12.2014 - 12.2015
Recruitment Coordinator Specialist
Atlantic Gulf & Pacific Company of Manila
06.2014 - 12.2014
Financial Advisor/Career Agent
Philam Life Insurance Co.
07.2013 - 03.2014
Corporate Travel Sales Manager
World Journeys Travel & Tours
05.2012 - 05.2013
Operation Travel Manager
Global Journey Travel & Tours
03.2009 - 04.2012
Travel Sales Specialist
Global Journey Travel & Tours
03.2005 - 01.2009
Reservation/Ticketing Officer
Lipa City House of Travel
05.2004 - 02.2005
Front Desk Agent
Ritz Carlton Hotel
01.2003 - 01.2003
Bachelor of Science - Tourism & Hotel and Restaurant Management
Batangas State University
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