Mary Ann Garcia

Developed and updated tracking spreadsheets using Notion.
Consulted with stakeholders to develop operational strategies and processes.
Supported supervisor and associated team members to maintain system functionality.
Oversee fulfillment of orders from Shopify to ShipStation to Manufacturer to Delivery. Processed a minimum of 100 orders per Manufacturer.
Oversee sales operations to run smoothly through effective management of the department's workflows and processes.
Collaborated with stakeholders and manufacturers to determine sales areas that could be improved.
Used Notion to have a better overview of schedules, files, and tracking of data for each batch being processed.

Identified plans and resources required to meet project goals and objectives.
Met project deadlines without sacrificing build quality or workplace safety.
Developed and implemented strategic project plans to meet business objectives.
Monitored project performance to identify areas of improvement and make adjustments.
Monitored project progress, identified risks, and took corrective action as needed.
Developed and maintained automated alert systems for important deadlines.
Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
Handled confidential and sensitive information with discretion and tact.
Updated and maintained confidential databases and records.

· Day to day tasks would cover assigning tasks for Quality and CS VAs. Making sure that all trackers for store health, and store profile are all up to date.

·Day-to-day tasks are to check reports for buyer feedback and create templates/scripts for buyer messages, inquiries, and disputes. The goal is to manage what is controllable and to avoid having the same issues arise.

· Understanding the impact of feedback to increase profitability and manage store health.

· Mentored and guided an average of 20 -30 employees to foster proper completion of assigned duties.

· Built strong relationships with customers through positive attitude and attentive response.

· Implemented new working processes to deliver multiple improvements.

· Supported office business development and customer service.

· Conducted training and mentored team members to promote productivity and commitment to friendly service.

Initiated timely responses to emails, voicemails, and written correspondence.

· Managed over 100 E-commerce stores.

• Developed copy while maintaining brand voice and adhering to legal requirements.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
• Provided writing support in fast-paced environment for variety of public-facing materials.

• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Assisted customers with needs such as troubleshooting their medical device, assist with education and analyzing report to understand possible reasons of issue and provide recommendation. Managed 25 calls a day with 20mins to 2hrs talk time.

• Mentored and guided an average of 20 employees to foster proper completion of assigned duties.
• Built strong relationships with customers through a positive attitude and attentive response.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

• Monitored effectiveness of various campaigns and communication strategies.
• Conducted classes and workshops for agents/technician on special topics of interest.
• Helped agents/technician meet KPI goals by establishing clear objectives and increased their sales by 10%.