Mary Ann Garcia

· Mentored and guided average of 20 -30 employees to foster proper completion of assigned duties.

· Built strong relationships with customers through positive attitude and attentive response.

· Implemented new working processes to deliver multiple improvements.

· Supported office business development and customer service.

· Conducted training and mentored team members to promote productivity and commitment to friendly service.

Initiated timely response to emails, voicemails and written correspondence.

· Managed over 100 Ecommerce stores.

• Developed copy while maintaining brand voice and adhering to legal requirements.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
• Provided writing support in fast-paced environment for variety of public-facing materials.

• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Assisted customers with needs such as troubleshooting their medical device, assist with education and analyzing report to understand possible reasons of issue and provide recommendation. Managed 25 calls a day with 20mins to 2hrs talk time.

• Mentored and guided average of 20 employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

• Monitored effectiveness of various campaigns and communication strategies.
• Conducted classes and workshops for agents/technician on special topics of interest.
• Helped agents/technician meet KPI goals by establishing clear objectives and increased their sales by 10%.