Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager
Mary Ann Garcia

Mary Ann Garcia

Customer Service IV
Baguio City,00

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Demonstrated record of accomplishment in proposing, outlining and writing engaging, fresh content. Logical and methodical with creative eye for details and diligence in producing exceptional work. Well-versed in building interest in readers.

Overview

19
19
years of professional experience

Work History

Team Leader

Virtual Squad
Baguio City, Benguet
11.2021 - 08.2022

· Mentored and guided average of 20 -30 employees to foster proper completion of assigned duties.

· Built strong relationships with customers through positive attitude and attentive response.

· Implemented new working processes to deliver multiple improvements.

· Supported office business development and customer service.

· Conducted training and mentored team members to promote productivity and commitment to friendly service.

Initiated timely response to emails, voicemails and written correspondence.

· Managed over 100 Ecommerce stores.

Copy and Content Writer

FunnelGeekPro
Baguio City, Philippines
07.2020 - 09.2021
  • Developed copy while maintaining brand voice and adhering to legal requirements.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
  • Provided writing support in fast-paced environment for variety of public-facing materials.

Customer Service IV

Medtronic Phils
Taguig City, Philippines
09.2018 - 09.2021
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Assisted customers with needs such as troubleshooting their medical device, assist with education and analyzing report to understand possible reasons of issue and provide recommendation. Managed 25 calls a day with 20mins to 2hrs talk time.

Team Leader

Convergys Phils
Quezon City, Philippines
02.2009 - 09.2021
  • Mentored and guided average of 20 employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.

Sales and Communication Coach

Convergys Phils
Baguio City, Philippines
05.2016 - 09.2017
  • Monitored effectiveness of various campaigns and communication strategies.
  • Conducted classes and workshops for agents/technician on special topics of interest.
  • Helped agents/technician meet KPI goals by establishing clear objectives and increased their sales by 10%.

Education

No Degree - Bachelor in Electrical Engineering

Saint Louis University
Baguio City

High School Diploma -

University of Baguio
Baguio City

Skills

    Complaint resolution

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Accomplishments

Leadership Academy Trained - Telco Account Training

Leadership as Coaches Training - Company Training

  • Supervised team of 22 staff members and 37 stores.

Timeline

Team Leader

Virtual Squad
11.2021 - 08.2022

Copy and Content Writer

FunnelGeekPro
07.2020 - 09.2021

Customer Service IV

Medtronic Phils
09.2018 - 09.2021

Sales and Communication Coach

Convergys Phils
05.2016 - 09.2017

Team Leader

Convergys Phils
02.2009 - 09.2021

No Degree - Bachelor in Electrical Engineering

Saint Louis University

High School Diploma -

University of Baguio
Mary Ann GarciaCustomer Service IV