Dynamic customer service representative with proven skills in problem resolution, active listening, and relationship building. Committed to enhancing customer satisfaction and managing high-stress situations effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
Makati City, Metro Manila, Philippines (Remote)
09.2021 - Current
Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
Assisted in training new representatives on company policies and customer service protocols.
Utilized CRM software to track customer interactions and enhance service delivery.
Collaborated with team members to improve workflow efficiency and reduce response time.
Conducted follow-up calls to ensure customer satisfaction and address unresolved issues.
Implemented feedback mechanisms to gather insights for improving service processes.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Laundry Attendant
San Megs Laundry
Antipolo City, Province Of Rizal, Philippines
08.2018 - 07.2021
Operated laundry machinery to ensure efficient processing of garments
Maintained cleanliness and organization of laundry area to enhance workflow
Assisted customers with inquiries and service requests, providing exceptional support
Monitored inventory levels of detergents and supplies, ensuring timely restocking
Implemented best practices for stain removal techniques, improving garment care quality
Trained new staff in equipment operation and safety procedures to uphold standards