Making DIY
Mary Ann Cinco
Customer Service Associate
Cebj City
Summary
Experienced Customer Service Associate with proven track record of providing high customer satisfaction for up to 95% and creating positive customer experiences. Proficient in using various customer service software programs that contribute 100% productivity and offers strong knowledge of customer service best practices. Highly organized, reliable and team player works well both independently and within team settings to achieve goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Associate
Wipro Ltd. BPO
Cebu City
05.2019 - 04.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor Of Secondary Education - Food Technology And Processing
Leyte Normal University
Tacloban City, Leyte 06.1999 - 04.2004
Skills
Order fulfillment
undefinedInterests
Timeline
Customer Service Associate
Wipro Ltd. BPO
05.2019 - 04.2023
Bachelor Of Secondary Education - Food Technology And Processing
Leyte Normal University
06.1999 - 04.2004
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