Mary Ann Caturza
Trinidad, Bohol
Summary
Dynamic and results-oriented professional with extensive experience in administrative and support roles, notably as a Virtual Assistant at Simply Financial. Excelled in payroll administration and file organization, enhancing operational efficiency. Demonstrated exceptional customer service and team collaboration skills, significantly improving company culture and client satisfaction. Proficient in Excel spreadsheets and adept at managing multiple priorities effectively.
Overview
9
9
years of professional experience
Work History
Virtual Assistant
Simply Financial
03.2024 - Current
- I help small business owners by doing Payroll and Quickbooks desktop and online.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Enter work orders / invoices
- Preparing employees timesheets for payroll by editing their hours
- Manage and submit payment for workers compensation
- Onboard ne employees
Administrative Assistant
Velray Real Estate Company
10.2022 - 12.2023
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Service Crew
Jollibee Foods Corporations
02.2016 - 04.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Science - Tourism And Travel Management
Philippine State College of Aeronautics
Lapu-Lapu City, Province Of Cebu, Philippines09-2022
Skills
- Calendar Management
- File Organization
- Spreadsheet Management
- Invoice Processing
- Payroll Administration
- Excel spreadsheets
Timeline
Virtual Assistant
Simply Financial
03.2024 - Current
Administrative Assistant
Velray Real Estate Company
10.2022 - 12.2023
Service Crew
Jollibee Foods Corporations
02.2016 - 04.2022
Bachelor of Science - Tourism And Travel Management
Philippine State College of Aeronautics
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