Mary Ann Bañares
Imus Cavite,ILS
Summary
Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.
Overview
18
18
years of professional experience
Work History
Call Center Representative
Alorica Philippines
08.2021 - Current
- Achieved high satisfaction rating by resolving customer issues in one call.
- Maintained extensive knowledge of product and service information to address inquiries.
- Adhered to company policies and scripts, consistently meeting call-time and quality standards.
- Responded to customer calls and emails regarding products and services.
- Approved and terminated customer contracts as per requests.
- Conducted outbound follow-up calls to enhance customer satisfaction and resolve issues.
Cashier / Sales Executive
Sankari Investment
12.2013 - 09.2018
- Greeted customers upon entry and assessed needs effectively.
- Responded promptly to customer inquiries and requests.
- Collaborated with shift manager to resolve issues and address customer concerns.
- Restocked and organized merchandise in front lanes to enhance accessibility.
Cashier / Sales Executive
Dar Optics
10.2011 - 10.2013
- Welcomed customers and assessed needs to enhance service experience.
- Operated cash register with high accuracy for cash, check, and credit card transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes to maintain optimal presentation.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs.
- Collaborated with shift manager to resolve issues and address customer concerns.
- Answered inquiries regarding store policies and effectively managed customer feedback.
- Adapted to flexible schedule and took on extra shifts to support operational demands.
Retail Sales Associate Cashier
Executive Optical
03.2008 - 10.2011
- Assisted customers by answering questions and fulfilling requests.
- Delivered consistently accurate orders, special requests and menu alterations.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via Type systems, providing accurate charges and credits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
SM Super Market SM Bacoor
08.2007 - 02.2008
- Greeted customers upon entry and promptly addressed inquiries and needs.
- Provided tailored product recommendations to enhance sales performance.
- Facilitated customer needs assessment to ensure satisfactory service.
- Answered questions regarding store policies and resolved customer concerns.
- Operated cash register accurately for cash, check, and credit card transactions.
- Assisted customers with returns and refunds, resolving transaction discrepancies.
- Counted cash drawer at shift start and end to uphold accuracy standards.
- Processed refunds and exchanges in compliance with company policy.
Receptionist Clerk
Yazaki EMI Inc.
01.2007 - 08.2007
- Checked in visitors, issued badges, and maintained logbooks to uphold security protocols.
- Managed client appointments and updated records to ensure accurate information.
- Resolved customer issues and complaints efficiently, enhancing service quality.
- Directed incoming calls to appropriate personnel, ensuring effective communication.
- Corresponded with clients via email, telephone, and postal mail to address inquiries.
Education
Under Graduate - Bachelor Science of Nursing
Saint Dominic College of Arts & Sciences
High School Diploma -
Del Pilar Academy
Skills
- Product knowledge
- Organizational skills
- Telephone etiquette
- Efficiency and flexibility
- Goal achievement
- Documentation and reporting
- Sales expertise
- Cash handling
- Call logging
Customer service and communication
- Inbound call management
- Problem-solving skills
- Till counting
- Filing systems
- Expense reimbursement processing
- Team collaboration
- Critical thinking
- Dependability and responsibility
- Data recording
Timeline
Call Center Representative
Alorica Philippines
08.2021 - Current
Cashier / Sales Executive
Sankari Investment
12.2013 - 09.2018
Cashier / Sales Executive
Dar Optics
10.2011 - 10.2013
Retail Sales Associate Cashier
Executive Optical
03.2008 - 10.2011
Cashier
SM Super Market SM Bacoor
08.2007 - 02.2008
Receptionist Clerk
Yazaki EMI Inc.
01.2007 - 08.2007
High School Diploma -
Del Pilar Academy
Under Graduate - Bachelor Science of Nursing
Saint Dominic College of Arts & Sciences
Similar Profiles
Jonabelle JakosalemJonabelle Jakosalem
Customer Service Representative at Alorica PhilippinesCustomer Service Representative at Alorica Philippines
Gelli May Arlos MogoteGelli May Arlos Mogote
Call Center Sales Representative at Alorica PhilippinesCall Center Sales Representative at Alorica Philippines
Jelord PagutaJelord Paguta
Customer Service Representative at Alorica PhilippinesCustomer Service Representative at Alorica Philippines