MARY ANN ARNEDO
Goa,Camarines Sur,Philippines
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
Work History
Branch Manager
JMH MICROFINANCE INC
Albay, Philippines
01.2017 - 08.2022
- Examined customer loan applications for loan approvals and denials.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Resolved various issues impacting sales management and business operations.
- Assessed employee performance and developed improvement plans.
Account Officer
JMH MICROFINANCE INC
Albay, Philippines
06.2012 - 12.2017
- Responded to requests for information and resolved issues quickly.
- Identified key entry points to enhance market penetration and maximize returns.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Listened attentively to client feedback to create stronger relations and shape business.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
Education
Teacher Certificate Program - Major in Social Science
PARTIDO COLLEGE
Goa, Camarines Sur 06.2015 - 03.2016
Bachelor Of Science In Office Administration - Office Management
PARTIDO STATE UNIVERSITY
Goa, Camarines Sur 06.2008 - 03.2012
Secondary -
SAN RAFAEL NATIONAL HIGH SCHOOL
San Rafael, Tigaon, Camarines Sur 06.2004 - 03.2008
Intermediate -
GOA CENTRAL SCHOOL
San Juan Bautista, Goa, Camarines Sur 06.1998 - 03.2004
Skills
Human resources knowledge
Accomplishments
Outstanding Branch Manager in Audit Compliance-2022 2nd Quarter
Timeline
Branch Manager
JMH MICROFINANCE INC
01.2017 - 08.2022
Teacher Certificate Program - Major in Social Science
PARTIDO COLLEGE
06.2015 - 03.2016
Account Officer
JMH MICROFINANCE INC
06.2012 - 12.2017
Bachelor Of Science In Office Administration - Office Management
PARTIDO STATE UNIVERSITY
06.2008 - 03.2012
Secondary -
SAN RAFAEL NATIONAL HIGH SCHOOL
06.2004 - 03.2008
Intermediate -
GOA CENTRAL SCHOOL
06.1998 - 03.2004
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