Mary Ann Amba

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.

Cleaning Suites

Giving the needs of the guest

Checking task

• Cleaning guest rooms
• Cleaning Vip rooms
• Deep cleaning rooms
• Checking and touch-up Public areas
• Segregating garbage
• Checking and following up reports
• Following all the drills

• Answering phone calls such as internal call and external calls
• Arranging activities for the department and the hotel
• Doing check-in and check-out using Opera system
• Scanning, cashiering, and assisting the guests
• Doing all the system works
• Doing inventories
• Doing the guest feedbacks and comments
• Arranging guest for hotel tours and outside tours

• Arranging Guest Laundry and team member uniforms
• Giving guest requests and room attendant's requests
• Making bill, sending and receiving linens, towels, laundry and uniforms
• Doing inventories for Housekeeping utensils, towels, linens, supplies for room attendant, housekeeping stocks
• Cleaning rooms, knowledgeable how to do turndown service
• Making towel arts
• Checking maintenance in the rooms