Mary Ann Allionar
Key Account Manager
Cavite City, Province Of Cavite
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
13
13
years of professional experience
Work History
Key Account Manager
Pepsi Cola Products Philippines, Inc
07.2020 - Current
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Built and maintained strong client relationships to drive business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built diverse and consistent sales portfolio.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and delivered presentations to key customers to position products and services.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Supported sales and reporting for large and medium-sized accounts.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Territory Coordinator
Pepsi Cola Products Philippines, Inc
11.2015 - 06.2020
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Optimized sales strategies by analyzing market trends and competitors'' tactics.
- Developed and monitored sales representative goals and performance to drive territory goals.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Organized regular meetings with sales teams to review progress, address concerns, and strategize future endeavors.
- Assessed team performance regularly, providing constructive feedback and guidance for improvement.
- Monitored daily sales performance and provided feedback to each team member.
- Coordinated cross-functional initiatives within the company, leading to more efficient processes and better outcomes for customers.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Finance Assistant
Pepsi Cola Products Philippines, Inc
01.2013 - 10.2015
- Developed solutions for customer independently and with manager.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed and updated databases to handle customer data.
- Developed strong rapport with customers to establish trust and loyalty.
- Implemented effective communication strategies to maintain a positive work environment within the team.
- Improved customer satisfaction by addressing concerns and providing timely resolutions.
- Supported end-users by developing comprehensive documentation and providing timely assistance.
- Served as a reliable resource for colleagues seeking assistance or guidance on teller operations or policies.
- Coordinated effectively with internal departments such as legal, finance, and marketing during various stages of engagements to achieve seamless operations.
- Contributed to team success by consistently supporting colleagues in their tasks and offering assistance when needed.
Credit and Collection Assistant
Vic Emperial Appliance Plaza
05.2011 - 03.2012
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Science - Information Technology
Colegio De Sta Rita
San Carlos, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Timeline
Key Account Manager
Pepsi Cola Products Philippines, Inc
07.2020 - Current
Territory Coordinator
Pepsi Cola Products Philippines, Inc
11.2015 - 06.2020
Finance Assistant
Pepsi Cola Products Philippines, Inc
01.2013 - 10.2015
Credit and Collection Assistant
Vic Emperial Appliance Plaza
05.2011 - 03.2012
Bachelor of Science - Information Technology
Colegio De Sta Rita
04.2001 -
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