Dynamic and dedicated hospitality professional with extensive experience at Riu Maldives. Proven expertise in group reservations management and exceptional customer service, enhancing guest satisfaction. Adept at complex problem-solving and strong multitasking, consistently delivering efficient service during peak hours while fostering team collaboration. Committed to creating memorable dining experiences.
Hi, I’m
Mary Ann Agbu
Cagayan De Oro City
Summary
Overview
6
years of professional experience
Work History
Riu Maldives
Restaurant Hostess
02.2024 - 04.2025
Job overview
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Crystal Reef Partnership (muchas Gracias Café)
Waitress/ Cashier
04.2019 - 05.2021
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Riu Maldives
Jr. Waitress
06.2021 - 11.2023
Job overview
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Adhered to strict hygiene standards while handling food items, reducing potential health risks for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in positive guest feedback.
- Accurately took orders and communicated them to the kitchen staff, avoiding miscommunication errors and food waste.
- Managed multiple tables efficiently, ensuring all customers'' needs were met promptly.
Strada Pvt Ltd ( New Port View
Waitress
01.2019 - 03.2019
Job overview
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Technical Education And Skills Development AuthoriMacasandig National High School
Food & Beverage
11.2018
University Overview
Talisayan Natinal High SchoolSan Jose Talisayan Misamis Oriental
from Junior High Education
04.2011
University Overview
Skills
- Complex Problem-solving
- Service prioritization
- Group reservations management
- Food inspection
- Customer service
- Strong multitasking
- Team collaboration
- Guest relations
Languages
Spanish
Beginner (A1)
German
Beginner (A1)
Timeline
Restaurant Hostess
Riu Maldives
02.2024 - 04.2025
Jr. Waitress
Riu Maldives
06.2021 - 11.2023
Waitress/ Cashier
Crystal Reef Partnership (muchas Gracias Café)
04.2019 - 05.2021
Waitress
Strada Pvt Ltd ( New Port View
01.2019 - 03.2019
Technical Education And Skills Development Authori
Food & Beverage
Talisayan Natinal High School
from Junior High Education
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