Summary
Education
Work History
Skills
Accomplishments
Work Availability
Overview
Work Preference
Websites
Timeline
MARY ANN ABELGAS

MARY ANN ABELGAS

OPERATIONS CUSTOMER EXPERT
PASAY CITY,00
It’s hard to beat a person who never gives up.
Babe Ruth

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Education

GRADUATED(OLD CURRICULUM) - SECONDARY EDUCATION

SOUTHEASTERN COLLEGE , PASAY CITY
1995.06 - 1999.03

NCII HOLDER - HOUSEKEEPING

TESDA, PACO,MANILA
2021.03 - 2021.05

Work History

OPERATIONS CUSTOMER EXPERT

TELEPERFORMANCE,AYALA
MAKATI CITY, PHILIPPINES
05.2025 - Current
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

HOUSEKEEPER

ABDULLAH BIN JARY
RIYADH, KINGDOM OF SAUDI ARABIA
06.2021 - 07.2023
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

SECRETARY OF PRIVATE DOCTORS

PHILIPPINE CHILDREN'S MEDICAL CENTER
QUEZON CITY, PHILIPPINES
09.2018 - 04.2021
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained daily report documents, memos and invoices.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Skills

  • Verbal communication
  • Active listening
  • Organization
  • Planning
  • Customer service

Accomplishments

  • Achieved 100% average by completing my training with accuracy and efficiency.
  • Documented and resolved customers issue which led to positive results.
  • Achieved perfect score through effectively helping myself through my Nesting phase.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

4
4
years of post-secondary education
7
7
years of professional experience

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leave

Timeline

OPERATIONS CUSTOMER EXPERT - TELEPERFORMANCE,AYALA
05.2025 - Current
HOUSEKEEPER - ABDULLAH BIN JARY
06.2021 - 07.2023
TESDA - NCII HOLDER, HOUSEKEEPING
2021.03 - 2021.05
SECRETARY OF PRIVATE DOCTORS - PHILIPPINE CHILDREN'S MEDICAL CENTER
09.2018 - 04.2021
SOUTHEASTERN COLLEGE - GRADUATED(OLD CURRICULUM), SECONDARY EDUCATION
1995.06 - 1999.03

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MARY ANN ABELGASOPERATIONS CUSTOMER EXPERT