Mary Angeline David
Vice President Of Operations
Tarlac City, Province of Tarlac
Summary
Forward-thinking Vice President of Operations dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations, with 16+ years of related experience in the PH BPO industry. Currently, leading different verticals with more than 2,000 FTEs in different Geolocation - PH (Manila and Cebu), India, Guatemala and Honduras. Supervising 5 Directors, Operational Execution and Strategy, Client Satisfaction and Service Delivery, building a people first environment and culture of excellence.
Overview
16
16
years of professional experience
Work History
Vice President of Operations
Intouch Cx Philippines
05.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Increased profitability with cost control measures and revenue generation initiatives.
- Spearheaded change management initiatives, fostering a culture of adaptability and innovation within the organization.
- Implemented comprehensive risk management plans to mitigate potential challenges or disruptions in operations.
Senior Director of Operations
Intouch Cx Philippines
02.2021 - 05.2023
- Improved overall productivity by identifying areas for improvement and implementing necessary changes.
- Streamlined operations by implementing efficient processes and workflow strategies.
- Ensured compliance with industry regulations and company policies through rigorous audits and evaluations.
- Mentored team members, fostering a culture of professional growth and development.
Director of Operations
Intouch Cx Philippines
08.2019 - 02.2021
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Enhanced employee engagement by developing training programs, fostering collaborative culture, and promoting professional development opportunities.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Senior Operaions Manager
Intouch Cx Philippines
09.2018 - 08.2019
Operations Manager
Intouch Cx Philippines
01.2017 - 08.2018
Operations Manager
VXI Global Solutions LLC
01.2016 - 07.2016
Operations Manager
United Health Group, Optum
07.2015 - 01.2016
Operations Manager
Sitel
07.2013 - 07.2015
Education
Bachelor of Science - Business Administration
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines 06.2014 - 03.2015
Bachelor of Science - Accountancy
Saint Louis University
Baguio City, Province Of Benguet, Philippines 06.2010 - 03.2015
Skills
Service Delivery
Timeline
Vice President of Operations
Intouch Cx Philippines
05.2023 - Current
Senior Director of Operations
Intouch Cx Philippines
02.2021 - 05.2023
Director of Operations
Intouch Cx Philippines
08.2019 - 02.2021
Senior Operaions Manager
Intouch Cx Philippines
09.2018 - 08.2019
Operations Manager
Intouch Cx Philippines
01.2017 - 08.2018
Operations Manager
VXI Global Solutions LLC
01.2016 - 07.2016
Operations Manager
United Health Group, Optum
07.2015 - 01.2016
Bachelor of Science - Business Administration
University of The Cordilleras
06.2014 - 03.2015
Operations Manager
Sitel
07.2013 - 07.2015
Bachelor of Science - Accountancy
Saint Louis University
06.2010 - 03.2015
Character References
Will be provided upon request.
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