Mary Angelie R. Pangan
General Santos City
Summary
Knowledgeable health professional with proven track record in managing branch operations and driving team performance. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills, consistently fostering collaborative work environment.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager/ Registered Pharmacist
Mercury Drug Corporation
General Santos, Province Of South Cotabato, Philippines
04.2022 - 04.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Ensure strict compliance of ordering and return of products in a timely manner.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Ensure that all computer task is organized and submitted to the head office on time
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Utilized financial software to prepare consolidated financial statements.
- Maintained a clean and organized work environment to promote safety, accuracy, and professionalism within the pharmacy setting.
Branch Officer Pharmacist
Mercury Drug Corporation
General Santos, Province Of South Cotabato, Philippines
02.2018 - 03.2022
- Responsible for the day-to-day operation of the pharmacy
- Attends to patient inquiries and requests regarding medicine
- Performs patient and medication counseling
- Complied with regulatory guidelines and requirements.
- Maintains organized filing of prescriptions
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Education
Bachelor of Science - Pharmacy
University of The Immaculate Conception
Davao City, Province Of Davao Del Sur, Philippines01.2017
Secondary Education -
General Santos City National High School
01.2013
Elementary Education -
Dadiangas West Central Elementary School
General Santos, Province Of South Cotabato, Philippines01.2009
Skills
- Problem solving
- Communication
- Leadership
- Computer skills
- Time management
- Adaptability
- Team development
- Operations management
- Compliance management
- Staff management
- Risk management
- Regulatory compliance
Personal Information
Title: Registered Pharmacist
Educationalattainment
University of the Immaculate Conception, Bachelor of Science in Pharmacy, Fr. Selga St., Davao City, 2013-2017, General Santos City National High School, Calumpang, General Santos City, 2009-2013, Dadiangas West Central Elementary School, Magsaysay Ave., General Santos City, 2004-2009
Timeline
Assistant Branch Manager/ Registered Pharmacist
Mercury Drug Corporation
04.2022 - 04.2024
Branch Officer Pharmacist
Mercury Drug Corporation
02.2018 - 03.2022
Secondary Education -
General Santos City National High School
Bachelor of Science - Pharmacy
University of The Immaculate Conception
Elementary Education -
Dadiangas West Central Elementary School