MARY ALLEN ROSS DAVID-NICDAO

• Partnered with project team members to identify and quickly address problems.
• Mentored junior team members, fostering professional growth and increasing overall team efficiency.
• Collaborated with cross-functional teams to ensure seamless integration of various project components.
• Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
• Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
• Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
• Established strong relationships with clients, leading to repeat business and positive referrals for the company.
• Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
• Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
• Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
• Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
• Fostered culture of continuous improvement, leading to more efficient project workflows.
• Conducted post-project evaluations to identify lessons learned and opportunities for process enhancement.
• Led cross-functional teams to streamline project delivery, ensuring alignment with client expectations.
• Ensured compliance with industry standards and regulations, maintaining project integrity and client trust.
• Initiated quality assurance practices that resulted in higher client satisfaction rates.
• Implemented technology solutions to automate repetitive tasks, boosting team productivity.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Teach English Online to C-Suite Japanese (foreign) clients through Skype, Submit Tutorial Notes
• Provided constructive feedback on assignments, enabling students to refine their writing abilities.

• Teach English Online to foreign clients thru Skype, Submit Tutorial Notes

• Post Ads Job Ads for Philippines or Local Job Vacancies (PH)

- Graphic Designers

- Web Developer

- Content Writer

- HR/Admin

• Post Job Ads for Egypt Sales Team - Call Center (EG)

- Human Resource Manager

- Human Resource Personnel

- Tele Sales Manager

- Tele Sales Agent

• Recruit and Source Applicants PH and EG
• Pre-Qualify Applicants PH and EG
• Schedule Interview PH and EG
• Interview Applicants PH and EG - Call, Chat and Video
• On-Board Qualified Candidates
• Schedule Call Meeting with the Boss and Call Center Manager (for Lease)
• Schedule Call Meeting with the Boss and Hired Candidates
• Keep track of Candidates' files and organize them
• Create Manual for EG Recruitment Process
• Create Manual for Job Posting Process / Site
• Train new HR/Admin for EG Recruitment
• Send End of Day Report
• Send Monthly Statistical Report for EG
• Monitor Daily Stats for EG Recruitment

- Ads Posted

- New Applicants

- Pre-Qualified Candidates

- Interviewed Candidates

- Qualified Candidates

- Hired Candidate

• Established Reporting system for EG Sales Recruitment

• Look for Quality Real Time Leads through Search Engine

• Project Development for Marginalized Community
• General Development Services (GDS) Project Development Research and Monitoring
• Preparation of all Project Agreements and Appraisal Forms for GDS
• Conducting of Events as per advised by the Manager
• Perform all administrative tasks in managing the portfolio

- Database Encoding

- Prepare reports as needed

- Follow-up the documents needed

- File all necessary documents

• Market the Health Card
• Process their application and their payment
• Database Encoding - Encode application and email it to head office (IT Dept.) for uploading to system
• Transmit check payment to the head office (Cashier)
• Distribute and release their ID
• Assists Employees and members in their healthcare availment
• Coordinate and inform our clinics and liaison officers about the members availment and for proper assistance to avoid complaints
• Report problems and concerns to my immediate superior for proper handling and abrupt actions
• Answers all concerns and complaints and resolves all problems as quickly as possible to give good customer service to our clients
• Prepare monthly summary report
• Assist Marketing Department in filing and preparing other documents every Saturday

• Was Assigned as a Store Manager for Ital and Metal-Lite Edsa Showroom - As a Store Manager my task is to Monitor Sales and Stocks for the Store for all Brands, Supervises all Sales Staff in the Store and the Operations, Creates and Design Promotional Activities for Dealers and Showrooms
• Monitors Dealers: Wilcon Filinvest, Wilcon Balintawak, Wilcon Libis, Anson's @Home Ortigas
• Monitors All Showroom (EDSA, LIBIS, PASIG and FORT)
• Design Strategic Marketing Plan and Research for the calendar year
• Critically analyzing the growth of brands to each dealer and their market leads
• Monitor and supervises all promodiser and coordinate all vital information
• Execute all strategic plan for achieving all objective and goal
• Mobilized the promodiser in achieving the Sales Plan for the Month
• Supervises all staff and arranging their schedules for operations
• Monitors Merchandise receiving and dispatching
• Monitors warehousing and proper stocking of merchandise

• Mobilized the promodiser in achieving the Sales Plan for the Month
• Supervises all staff and arranging their schedules for operations
• Monitors Merchandise receiving and dispatching
• Monitors warehousing and proper stocking of merchandise
• Implementing all promotional activities sent by the Marketing Department
• Directly reports to Store Manager about the store concerns
• Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
• Educated and trained staff to equip with knowledge about products, customer service and store policies.
• Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
• Conducted inventory analysis to determine optimal stock levels.
• Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.

• Orients Unit Owner to Condominium Living
• Organize Annual Events for the Community
• Design and Develop Training Program for the Community
• Develop Community Development KRA's
• Design and Research a program and project for Corporate Social Responsibility

• Design Training Program for the Members of Cooperative (KFC Service Crew), Creates and Design Events for the Cooperative, Conduct Training Needs Analysis

• Managed a Pilot Project - Materials Recovery Facilities (MRF) of Philippine Christian Foundation with 50 workers, including drivers, collectors, and classifiers
• Supervises and Monitors PCF's Livelihood Programs, Sewing, Jewelry Making and Electronics
• Facilitate reports on PCF - Livelihood Department including Sales, Inventory, Evaluation, Departmental Summary Reports and Profiling
• Facilitate Letters and internal communication on PCF-Livelihood Department
• Coordinates from different Department - PCF and other Livelihood programs with other networks
• Conducts Orientation and Trainings regarding Livelihood Programs
• Research for different innovative programs for the community and lead them to market - internationally
• Managed the Vehicle Dispatching and Janitorial Function at School and whole office and Donation Pick-up
• Coordinates with the other department for their pick-up and drop points
• Supervises the Drivers and their Needs
• Supervises the Janitorial Duties
• Perform other administrative function
• Coordination of School Affairs and Events

• Assists the learners to their registration as a Post Baccalaureate Student at PUP-College of Cooperative
• Create a schedule of their Class
• Coordinates with the Schedule of Classes
• Coordinates with the Lecturers regarding their Modules
• Coordinates with the Learners requirements
• Processes their Papers at the registrar
• Process their Payment at the Accounting Office
• Monitor their attendance
• Coordinate with their out-of-town educational tours, Process all their graduation requirements