Summary

Overview

Work History

Education

Skills

Software

Timeline

Mary Antoinette Delos Reyes

Customer Service Voice/Chat/Email Support/E-Commerce Manager/Graphic Designer Intern/ Social Media Specialist Sales/Sales And Marketing Manager

Las Pinas, Metro Manila,00

Summary

Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes

Detailed E-Commerce Manager with hands-on experience overseeing online sales and presence of web companies. Skillful in troubleshooting online website issues, tracking website functionality and organizing promotions.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

years of professional experience

year of post-secondary education

Languages

Work History

Customer Service Rep ( Voice and Email)

Calletel Co.

Melbourne

09.2023 - 12.2024

Addressed customer inquiries regarding products, services, and company details.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales, Marketing and E-Commerce Manager

Dongjin Power PH

07.2023 - 09.2023

Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Customer Experience Agent

Alorica

09.2022 - 06.2023

Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
Maintained extensive knowledge of company products to recommend items aligned with customer needs
Investigated customer complaints and escalated issues to address critical requests
Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Communications and Social Media Manager/E-Commerce Manager

Joneco Tech

05.2022 - 09.2022

Monitored online presence of the company's brand to engage with users and strengthen customer relationships
Developed marketing content such as blogs, promotional materials, and advertisements for social media
Increased customer engagement through social media
Designed and implemented social media strategies to align with business goals

Brand Manager - Social Media and E-commerce

Yolo Foxy

Antipolo

01.2020 - 12.2021

Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
Conducted daily updates to social media profiles to boost company online presence
Designed and presented social media campaign ideas
Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs
Achieved sales goals and service targets by cultivating and securing new customer relationships
Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.

Printing Specialist Intern/Graphic Design Intern

Hubbit House Printing Services

01.2019 - 12.2020

Proofed all job orders, securing client approval prior to production
Developed new concepts for various content requests
Managed multiple projects simultaneously to meet deadlines
Created digital image files for use in digital and traditional printing methods
Met with customers to present mockups and collect information for adjustments
Completed final touches for projects such as images sizes and font selection
Completed final touches for projects before rollout
Examined job orders to determine quantity, stock specifications, colors and special printing instructions.

Education

Senior High School - ICT Programming

ACLC College

06.2021 - 05.2022