Mary Valerie S. Heruela

Contacting potential clients via phone or email to introduce the company's products/services and schedule meetings.

Ability to prioritize tasks, manage multiple appointments, and meet deadlines.

Proficiency in using , email platforms, and other tools to manage leads and track progress.

Actively seek out and identify potential customers, often through research, networking, and prospecting (cold calling, emailing, etc.).

Evaluating leads to determine their suitability and potential to become customers, a process called lead qualification.

• Providing excellent customer service by providing resolution to their complicated queries and issues
• Maintaining the relevancy and quality while providing service to the customers specially to their credit card accounts

• Provide proper telephone etiquette to satisfy various customer situations
• Provide customers with product and service information
• Apply the elements of building rapport with different types of customers over the phone
• Greet transfer and hold calls
• Completed customer service training to learn ways to enhance customer satisfaction and improve productivity
• Providing the options that they need and advice to meet their banking.

• Organizing property viewings/appointment viewings
• Helping and support customers by providing them opportunities to make the right choice for a healthier and more secure future
• Cold Calling tenants,buyers and owners to organize the viewing for posibble close deal
• Used consultative selling techniques to provide leads for telesales.
• Personal Assistant in Real Estate Company/Insurance Company (AXA,PRUDENTIAL,AIA)

• Receives payment by cash,credit cards,vouchers,or gift cards
• Ensures each party gets everything included in party package
• Organizing the party to make sure everything is well set up
• Provides friendly,responsive service to create an exceptional entertainment experience for the customers
• Provides an exceptional birthday experience to birthday guest of honor,parents and guests
• Greet and assist customers entering the party zone