
Experienced with handling patient inquiries and providing support in healthcare setting and member inquiries related to claims, prescriptions, benefits, appeals, and grievances. Demonstrates strong communication skills and empathy to effectively resolve issues and enhance patient satisfaction. Knowledgeable in healthcare protocols and procedures, ensuring accurate documentation, compliance, and efficient service delivery in fast-paced environments.
Medical Billing and Claim processing
Customer service excellence
Payment processing
Call handling
Live chat support
Product and service solutions