Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARY ROSE ARIENDA MORANTE

Pasig, Metro Manila

Summary

Experienced with handling patient inquiries and providing support in healthcare setting and member inquiries related to claims, prescriptions, benefits, appeals, and grievances. Demonstrates strong communication skills and empathy to effectively resolve issues and enhance patient satisfaction. Knowledgeable in healthcare protocols and procedures, ensuring accurate documentation, compliance, and efficient service delivery in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Representative

Sagility
05.2023 - 03.2026
  • Interact with members via telephone to respond to inquiries concerning about claims, benefit services, billing, authorization requests, appeals and grievances.
  • Trained new employees on process and procedures, ensuring consistent delivery of high-quality customer support.
  • Temporarily assigned to the Live Chat Support team to assist members with claims processing, benefits verification, eligibility inquiries, website navigation issues, appeals, and grievances. Delivered accurate and timely resolutions in compliance with HIPAA regulations.

Healthcare Customer Representative

ResultsCX
12.2021 - 01.2023
  • Communicated with members via telephone to address inquiries related to claims, prescriptions, benefits, billing, authorization requests, appeals, and grievances, providing accurate information and timely resolutions in accordance with company policies and compliance standards.

Education

BSBA - Marketing Management

ICCT Colleges Foundation
Cainta, Rizal
01-2021

Senior High School - Information and Communication Technology (ICT)

Marcelino M. Santos National High School
R. Pascual, Antipolo, Rizal
01-2018

Junior High School - undefined

Marcelino M. Santos National High School
R. Pascual, Antipolo, Rizal
01-2016

Primary - undefined

De Castro Elementary School
01-2011

Skills

Medical Billing and Claim processing

Customer service excellence

Payment processing

Call handling

Live chat support

Product and service solutions

Timeline

Healthcare Customer Representative

Sagility
05.2023 - 03.2026

Healthcare Customer Representative

ResultsCX
12.2021 - 01.2023

Senior High School - Information and Communication Technology (ICT)

Marcelino M. Santos National High School

Junior High School - undefined

Marcelino M. Santos National High School

Primary - undefined

De Castro Elementary School

BSBA - Marketing Management

ICCT Colleges Foundation
MARY ROSE ARIENDA MORANTE