MARY RAMOS

Main Task :

Search high-traffic potential leads, including salons, schools, gyms, and hotels through Google.

Offered free vending machine services during outreach calls to prospective clients.

Arranged meetings with local representatives to present vending service options.

Performed follow-up calls to leads interested in receiving further details by email.

Use RingCentral dialer and HubSpot CRM for effective communication management.

• Executed outreach to dental offices, securing online demos with product expert.
• Achieved weekly targets of 20 booked demos and one sale.
• Scheduled follow-up calls to stimulate interest in appointment bookings.
• Minimized appointment cancellations by confirming dates and times through phone calls and emails.
• Optimized task prioritization to consistently exceed daily call quotas while maintaining service quality.
• Coordinated appointments between sales representatives and prospective clients.

• Calling Derma/Surgeons/Spa Owners and book them for an online demo with our CEO/ Serum Specialist
• - Assisting customers on their orders by checking delivery status, coordinating with our partnered couriers by handling day-to-day inquiries
• - Properly escalating repeat contacts or complaints
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Promptly responded to inquiries and requests from prospective customers.

Managed CEO calendar to optimize scheduling and improve time management.

Handled inbound calls and conducted outbound calls to identify properties for online auctions.

Ensured timely updates of gas certificates to maintain compliance standards.

Received tenant calls, directed inquiries appropriately, and provided effective resolutions.

Conducted follow-up calls to tenants for monthly rental reminders.

Coordinated property rental management tasks to streamline operations and enhance tenant satisfaction.

• Managed patient inquiries regarding Aetna insurance coverage options and limits.
• Resolved patient complaints with empathy and professionalism.
• Responded promptly to service provider inquiries about coverage and benefits.
• Addressed questions about products, services, and company information efficiently.
• Provided accurate details on patient coverage and limitations for optimal support.