MARY MAY U. SANGUAL

ANTHEM/ELEVANCE HEALTH

• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Developed and maintained relationships with external vendors and suppliers.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

• Developed strong relationships with clients, ensuring their needs were met and maintaining open lines of communication.
• Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
• Participated actively in company-wide initiatives aimed at enhancing overall organizational effectiveness.
• Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.

CIGNA HEALTHCARE

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up actions were taken when needed.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Strengthened relationships with key clients by providing personalized attention and addressing their unique needs proactively.
• Resolved customer complaints efficiently, leading to improved retention rates.
• Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.