Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Open To Work
Hi, I’m

MARY JOY S. VARRON

CUSTOMER SERVICE REPRESENTATIVE
Quezon City
MARY JOY S. VARRON

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service RepresentativeVirtual Executive AssistantHigh School Math TeacherCustomer Service RepresentativeESL Teacher

Work Type

Full Time

Location Preference

Hybrid
Location: Quezon City, PH
Open to relocation: Yes

Salary Range

0/hr - 1000/hr

Important To Me

Work-life balanceCompany CultureHealthcare benefitsCareer advancementPersonal development programsWork from home optionFlexible work hours

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
years of professional experience
2
Certifications

Work History

Alorica

Customer Service Representative
09.2025 - 03.2026

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

TaskMe.VA

Virtual Executive Assistant
07.2025 - 09.2025

Job overview

  • Conducted research on various topics to provide comprehensive insights for decision-making processes.
  • Managed communication channels, responding promptly to inquiries and streamlining information flow between teams.
  • Utilized project management tools to track tasks and deadlines, enhancing overall workflow efficiency.

Mamenting Memorial National High School

High School Math Teacher
06.2019 - 02.2025

Job overview

  • Teaches high school subjects based on the prescribed curriculum.
  • Prepares lesson plans, teaching materials, and learning activities.
  • Designed and implemented engaging lesson plans to enhance student understanding of core subjects.
  • Facilitated classroom discussions that promoted critical thinking and collaboration among students.
  • Assessed student performance through various evaluation methods, providing timely feedback for improvement.
  • Developed individualized education plans to support diverse learning needs and foster inclusive environments.

Teleperformance

Customer Service Representative
04.2017 - 12.2017

Job overview

  • Handled customer inquiries and concerns through phone support.
  • Provided accurate information about products and services.
  • Processed orders, returns, and transactions.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

51 Talk

ESL Teacher
01.2016 - 01.2017

Job overview

  • Taught English as a Second Language to international students via online platform.
  • Conducted engaging and interactive virtual lessons.
  • Assessed student performance and provided feedback.
  • Designed engaging lesson plans to enhance English language acquisition for diverse student populations.
  • Implemented innovative teaching strategies to improve student participation and learning outcomes.

Education

Saint Peter's College of Toril
Davao City, Province Of Davao Del Sur, Philippines

Bachelor of Secondary Education from Mathematics
03-2014

Skills

Problem Solving

Time Management

Data entry

Customer service

Active listening

Critical thinking

Complaint handling

Certification

Licensed Professional Teacher (LPT) Professional Regulation Commission - Davao August 2014

Timeline

Customer Service Representative

Alorica
09.2025 - 03.2026

Virtual Executive Assistant

TaskMe.VA
07.2025 - 09.2025

High School Math Teacher

Mamenting Memorial National High School
06.2019 - 02.2025

Customer Service Representative

Teleperformance
04.2017 - 12.2017

ESL Teacher

51 Talk
01.2016 - 01.2017

Saint Peter's College of Toril

Bachelor of Secondary Education from Mathematics

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MARY JOY S. VARRONCUSTOMER SERVICE REPRESENTATIVE