MARY JOY PATAL
Virtual Assistant
Batangas City
Summary
I'm a dedicated and reliable professional with experience in customer service, virtual assistance, and administrative support. I take pride in delivering high-quality work, communicating effectively, and helping businesses stay organized and efficient. I am adaptable, quick to learn new tools and processes, and committed to providing exceptional support while building positive relationships with clients and customers. My goal is to contribute to your team's success by being proactive, detail-oriented, and dependable.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Compass Experience Labs
02.2026 - Current
- Assisted customers with lawn care products, orders, subscriptions, and account inquiries.
- Assisted customers with lawn care products, orders, subscriptions, and account inquiries, ensuring satisfaction and retention.
- Resolved product issues through troubleshooting and processed refunds, replacements, and cancellations.
- Maintained accurate customer records using CRM systems.
- Analyzed customer feedback to identify trends and recommend actionable improvements for service delivery.
- Managed high-stress situations effectively, maintaining professionalism while resolving disputes and ensuring positive customer experiences.
Virtual Assistant
The Learning Experience
10.2023 - 11.2025
- Executed data entry tasks for lead information to ensure accurate and updated records.
- Enhanced client engagement by managing communications through OpenPhone.
- Scheduling and Calendar Management.
- Compiled reports on lead information and communicated insights to support informed decision-making.
- Organized appointments and managed calendars to ensure smooth operations..
- Completed data entry tasks with precision to maintain data integrity.
General Virtual Assistant
Golden Ratio Trading Group Ltd.
07.2023 - 11.2023
- Tracked competitors' activities and entered data into systems for analysis.
- Content and Media Creation/Design.
- Oversaw social media platforms, fostering audience interaction and brand presence.
- Executed research tasks to support decision-making processes, providing relevant data insights.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
Teammate
TaskUs
06.2022 - 07.2023
- Provided phone support for retail and healthcare accounts, ensuring customer satisfaction.
- Managed CRM records and addressed customer inquiries, enhancing data accuracy.
- Utilized Zendesk and JIRA for managing customer support tickets and project workflows.
Education
Navigating On-Page and Technical SEO: A Semrush Deep Dive
Semrush Academy
01-2025
BS - Legal Management
University of Batangas
01-2022
Humanities and Social Sciences
Saint James Academy
01-2019
Skills
Social Media Management
Graphic Design
Organizational Skills
Customer service
Critical thinking
Data entry
Problem resolution
Calendar management
Microsoft office
CRM management
Problem-solving
Verbal and written communication
Timeline
Customer Service Representative
Compass Experience Labs
02.2026 - Current
Virtual Assistant
The Learning Experience
10.2023 - 11.2025
General Virtual Assistant
Golden Ratio Trading Group Ltd.
07.2023 - 11.2023
Teammate
TaskUs
06.2022 - 07.2023
Humanities and Social Sciences
Saint James Academy
BS - Legal Management
University of Batangas
Navigating On-Page and Technical SEO: A Semrush Deep Dive
Semrush Academy