MARY JOY FONTANILLA PANAY
Cainta
Summary
Dedicated and passionate job seeker with strong organizational skills, eager to contribute to an entry-level position aligned with company goals. Committed to delivering exceptional customer service and support, ensuring high levels of customer satisfaction. Proficient in applying best practices in customer service and skilled in exploring innovative solutions to effectively address diverse customer needs. Ready to collaborate with a team to drive success and enhance overall performance.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Tangent Solutions Inc.
06.2017 - Current
Special Program for the Employment of Student
04.2016 - 04.2016
- Assigned at Mayor’s Office
Special Program for the Employment of Student
04.2015 - 04.2015
- Assigned at Mayor’s Office
Special Program for the Employment of Student
04.2014 - 04.2014
- Assigned at Mayor’s Office
Education
Bachelor of Science - Tourism Management
University of Rizal System
Antipolo City, Rizal04.2017
High school or equivalent -
Francisco P. Felix Memorial National Highschool
Cainta, Rizal03.2013
Elementary School -
Tagapo Elementary School
Sta. Rosa, Laguna03.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
Personal Information
- Age: 28
- Date of Birth: 12/25/96
- Marital Status: Single
- Place of Birth: Rizal
Summary Qualification
Travel Services NCII passer, Completed 600 hours of OJT training in MOLTAY TRAVEL & TOURS
Training
- Tourism: Leading the Way, Honouring the Past, Shaping the Future, 2016
- Something from Nothing: The Art of Creating Professionals in the Field of Hospitality Industry, 2015
- Philippines Tourism: Competitiveness in Today’s Global Market, 2014
- Responsiveness Career Planning In Attaining Sustainable Tourism Industry, 2013
References
- Mharina Delos Reyes, Taytay, Rizal
- Kgwd. Emylou Atanacio Alcantara, Kagawad in Brgy. San Juan, Cainta, Rizal, 09204874528
- Manuel Espinoza, Taytay, Rizal
Certification Statement
I hereby certify that all information is true and correct to the best of my knowledge and belief.
Timeline
Customer Service Representative
Tangent Solutions Inc.
06.2017 - Current
Special Program for the Employment of Student
04.2016 - 04.2016
Special Program for the Employment of Student
04.2015 - 04.2015
Special Program for the Employment of Student
04.2014 - 04.2014
High school or equivalent -
Francisco P. Felix Memorial National Highschool
Elementary School -
Tagapo Elementary School
Bachelor of Science - Tourism Management
University of Rizal System