MARY GRACE S. RAMIREZ
CROUPIER
Mandaluyong City
Summary
Able to multi-task and handle a wide spectrum of responsibilities. Highly trustworthy, ethical, and always resourceful, able to work under pressure and detail oriented. Experienced with range of table games, ensuring compliance with all gaming regulations and maintaining game integrity. Utilizes strong communication skills to engage with patrons and provide top-tier customer service. Knowledge of casino operations and effective dispute resolution, ensuring smooth and enjoyable gaming experiences.
Overview
18
18
years of professional experience
Work History
High Duty Dealer
Tiger Resort Leisure & Entertainment Inc. (Okada Manila)
09.2024 - Current
- Collaborated with management to develop strategies for optimizing dealer performance and improving overall operational efficiency.
- Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
Table Games Dealer
TIGER RESORT LEISURE & ENTERTAINMENT INC.
01.2017 - 08.2024
- OKADA MANILA
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
Online Casino Dealer
XIN ASIA PHILS., INC.
01.2015 - 01.2016
Customer Relation Assistant
ONE SOURCE FACILITY SERVICE CORP.
01.2015 - 12.2015
Carpark Teller
SMARTPARK SYSTEMS SOLUTIONS, INC.
01.2008 - 12.2014
Education
BACHELOR OF SCIENCE - NURSING
JOSE RIZAL MEMORIAL STATE UNIVERSITY
SAN QUINTIN01.2007
HIGH SCHOOL - undefined
SAN QUINTIN HIGH SCHOOL
SAN QUINTIN01.2006
Skills
Craps
Game Skills
- Craps (CR)
- Pontoon (PT)
- Blackjack (BJ)
- Double Up Blackjack (DUBJ)
- Progressive Texas Holde'm (PTP)
- Baccarat (BAC)
References
- Isagani Valdez, Pit Manager, Okada Manila, 09165726328, ganii.valdez@gmail.com
- Alvin Hizon, Pit Manager, Okada Manila, 09156493265, therealvinzreign022280@gmail.com
- Ms. Lanie Reyes, Area Supervisor, SSSI (Waltermart Munoz), 09228793513
Timeline
High Duty Dealer
Tiger Resort Leisure & Entertainment Inc. (Okada Manila)
09.2024 - Current
Table Games Dealer
TIGER RESORT LEISURE & ENTERTAINMENT INC.
01.2017 - 08.2024
Online Casino Dealer
XIN ASIA PHILS., INC.
01.2015 - 01.2016
Customer Relation Assistant
ONE SOURCE FACILITY SERVICE CORP.
01.2015 - 12.2015
Carpark Teller
SMARTPARK SYSTEMS SOLUTIONS, INC.
01.2008 - 12.2014
HIGH SCHOOL - undefined
SAN QUINTIN HIGH SCHOOL
BACHELOR OF SCIENCE - NURSING
JOSE RIZAL MEMORIAL STATE UNIVERSITY