MARY GRACE PACALDA
Antipolo City, Province Of Rizal
Summary
Experienced in customer service and workforce management with a strong understanding of teamwork and dedication to achieving goals. Proven ability to handle challenging situations and deliver exceptional service to customers. Committed to continuous improvement and always striving to exceed expectations in all aspects of work. Passionate about contributing positively to team success and fostering a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Workforce Management (Realtime Analyst)
Optumrx & Priceline Travel Account
06.2022 - Current
Customer Service Representative
OptumRx
01.2022 - 06.2022
Inbound Customer service
TTEC
01.2018 - 01.2022
- OptumRx – Health care account
Inbound Specialist / PLDT / Smart Aftersales Transaction
Curo Tekniika, Incorporated
01.2012 - 01.2018
Education
Bachelor of Science - Commerce Major in Marketing
Far Eastern University
03.1998
Manila Cathedral School - undefined
Manila Cathedral School (MCS, now Manila Cathedral College)
03.1994
Manila Cathedral School - undefined
Manila Cathedral School (MCS, now Manila Cathedral College)
03.1990
Skills
- Critical thinking
- Problem solving
- Applied learning
- Strong ethical standards
- Proficient in Excel functions
- Comprehensive documentation skills
- Microsoft Office skills
Languages
English
Filipino
<Enter your own>
- Age: 47
- Citizenship: Filipino
- Religion: Roman Catholic
- Date of Birth: July 6, 1977
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
References
- Reina Flores, Workforce Management (Realtime Analyst), 0916-5407-268
- Dessa Mariella Basilio, Workforce Management (Realtime Analyst), 0915-5418-801
Training
- Assertiveness and Six Hats
- Career Opportunity in Marketing
- Personality Development Program
- Route to Professionalism
Timeline
Workforce Management (Realtime Analyst)
Optumrx & Priceline Travel Account
06.2022 - Current
Customer Service Representative
OptumRx
01.2022 - 06.2022
Inbound Customer service
TTEC
01.2018 - 01.2022
Inbound Specialist / PLDT / Smart Aftersales Transaction
Curo Tekniika, Incorporated
01.2012 - 01.2018
Manila Cathedral School - undefined
Manila Cathedral School (MCS, now Manila Cathedral College)
Manila Cathedral School - undefined
Manila Cathedral School (MCS, now Manila Cathedral College)
Bachelor of Science - Commerce Major in Marketing
Far Eastern University
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