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Hi, I’m
MARY GRACE M. SERRANO
Antipolo City
Overview
2
years of post-secondary education
2
years of professional experience
Work History
HAPPY-HAUS DONUT
Service Crew
06.2020 - 07.2021
Job overview
- Supported customers in fulfilling their needs to enhance overall service experience.
- Processed customer orders and payments while ensuring a welcoming atmosphere.
- Maintained cleanliness and organization of work station to facilitate efficient daily operations.
Boso boso highlandAntipolo City
Room Attendant Trainee
09.2019 - 10.2019
Job overview
- Cleaned and maintained guest rooms to ensure high standards of cleanliness.
- Maintained cleanliness and orderliness of guest rooms and work areas to ensure a welcoming environment.
- Assisted in cleaning and preparing rooms to enhance guest comfort and satisfaction.
- Replenished supplies and amenities in guest rooms for optimal guest experience.
- Addressed guest queries with professionalism and courtesy, adhering to service standards to improve guest interactions.
- Reported maintenance issues promptly to ensure timely resolution.
Education
Marikina Polytechnic CollegeMARIKINA City
Bachelor of Technical Vocational Teacher Education from Food And Service Management
08.2018 - 07.2020
University Overview
GPA: Magna Cum Laude
Maximo L. Gatlabayan Memorial National High SchoolAntipolo City
Secondary
08.2018 - 01.2019
University Overview
Painaan Elementary School
Elementary
University Overview
Skills
- Food and service management
- Customer service
- Teaching and classroom support
- Communication skills
- Collaboration and teamwork
- Adaptability
- Problem-solving skills
- Workstation cleanliness and safety
Available Documents
Available Documents
Updated resume/CV and references available upon request.Application
Application
Local and AbroadLanguages
Languages
- English
- Tagalog
Relevant Strengths
Relevant Strengths
- Customer-focused and capable of working with different types of people.
- Able to follow instructions and complete assigned tasks with attention to detail.
- Willing to learn, train, and improve for local or overseas employment opportunities.
Training And Certificates
Training And Certificates
- Food & Beverage Services, Certificate, Expired
- Cookery, Certificate, Expired
Timeline
Service Crew
HAPPY-HAUS DONUT
06.2020 - 07.2021
Room Attendant Trainee
Boso boso highland
09.2019 - 10.2019
Marikina Polytechnic College
Bachelor of Technical Vocational Teacher Education from Food And Service Management
08.2018 - 07.2020
Maximo L. Gatlabayan Memorial National High School
Secondary
08.2018 - 01.2019
Painaan Elementary School
Elementary
01.2016