MARY GRACE GUEVARRA
Malolos City
Summary
Experienced in the high-paced hospitality industry, with a strong foundation in exceptional guest service skills, communication, and problem resolution. Expertise in coordinating services and managing guest expectations to ensure seamless experiences. Seeking to leverage transferrable skills to transition into a new field while maintaining a commitment to delivering outstanding service.
Overview
2
2
years of professional experience
Work History
Concierge Representative
AYALA MALLS FAIRVIEW TERRACES
05.2023 - 05.2024
- Second-in-Command
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
Front Office Associate
AIRO HOSPITALITY
07.2022 - 05.2023
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Contributed to revenue growth by promoting hotel services, facilities, and nearby attractions.
Education
Bachelor of Science - Tourism Management
Bestlink College of The Philippines
Quezon City, Metro Manila, Philippines07-2022
STI College Novaliches
Quezon City, Metro Manila04-2018
Skills
- Strong multitasking
- Exceptional communication
- Initiative-taking
- Customer service
On The Job Trainings
- Ibuzz Virtual Academy, Basic Flight Attendant Training, 2022
- Keiken Travel and Tours, Senior High School Work immersion, 2018
Personal Information
- Age: 25
- Place of Birth: Quezon City
- Date of Birth: 10/20/98
- Marital Status: Single
- Religion: Roman Catholic
Character Reference
Dr. Ruby Odulio
BCP BSTM Program Head
0917-132-8290
odulio.ruby@gmail.com
Benedict B. Darilag
Faculty
benedictbaesdarilag@gmail.com
Timeline
Concierge Representative
AYALA MALLS FAIRVIEW TERRACES
05.2023 - 05.2024
Front Office Associate
AIRO HOSPITALITY
07.2022 - 05.2023
Bachelor of Science - Tourism Management
Bestlink College of The Philippines
STI College Novaliches
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