Mary Grace A. Timbal
Manila
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alorica Pasay City
09.2025 - 05.2026
- Handled inbound customer calls to resolve inquiries and improve service quality
- Managed retail account relationships to enhance customer satisfaction and loyalty
- Coordinated international account management to ensure seamless client interactions
Customer Service Representative
6789 Tower Makati City
04.2025 - 07.2025
- Conducted outbound calls to clients to provide support and resolve inquiries
- Managed international client accounts, ensuring client satisfaction and retention
- Executed cryptocurrency transactions to facilitate client trades
Customer Service Representative
RCBC Makati City
01.2025 - 03.2025
- Delivered customer support for online gambling, ensuring user satisfaction and adherence to regulations
- Coordinated chat support for payment issues, facilitating swift resolutions to enhance customer experience
- Oversaw international account management, maintaining strong client relationships across diverse markets
Customer Service Representative
W. Bridges INC
10.2023 - 09.2024
- Provided chat support for marketing promotions, assisting users with inquiries and driving engagement
- Managed international account communications, ensuring customer satisfaction across diverse markets
- Facilitated user interaction on online gambling platforms to enhance user experience
- Pearl Plaza Paranaque
Customer Service Representative
Century Peak Tower Malate Manila
04.2023 - 09.2023
- Made outbound calls to clients to address inquiries and provide support
- Oversaw international client accounts, ensuring satisfaction and effective communication
- Facilitated cryptocurrency transactions for clients
Customer Service Representative
Concentrix Shaw
02.2022 - 05.2022
- Business process outsourcing
ESL Online Teacher
51Talk
11.2021 - 02.2022
- Part-time Job Only
Customer Service Representative
Concentrix San Lazaro
10.2020 - 01.2021
- Business process outsourcing
- Macys Credit Card Account in United States of America
Customer Service Representative
TechMahindra Incorporation
09.2019 - 01.2020
- Business process outsourcing
- Target Account
- Online Shopping in United States of America
Sales Representative
THOMSAN GENERAL MERCHANDISE
04.2018 - 02.2019
- Calling all supplier and forward the order of the company
- Making payment for all supplier
- Follow up the payment (overdue and coming due date) to the customer
Encoder
VIKING PACK INC.
05.2017 - 11.2017
- Making receipt in delivery
- Encoding all coming supply of delivery
Education
LET PASSER/ LICENSURE EXAMINATION FOR TEACHERS (SECONDARY) -
05-2019
PERFORM COMPUTER OPERATIONS NCII -
1ST ICT COLLEGE
Tarlac City, Province of Tarlac, Philippines02-2023
Bachelor Of Science - Secondary Education, Major In Social Science
Unibersidad De Manila
Manila, Philippines01-2018
High School -
Malabon National High School
Malabon City01-2013
Skills
- Critical thinking
- Effective communication
- Ability to work well under pressure
- Oral and written communication
- Active listening
- Analytical problem-solving skills
- Record-keeping
- Following protocols
References
Available upon request
Timeline
Customer Service Representative
Alorica Pasay City
09.2025 - 05.2026
Customer Service Representative
6789 Tower Makati City
04.2025 - 07.2025
Customer Service Representative
RCBC Makati City
01.2025 - 03.2025
Customer Service Representative
W. Bridges INC
10.2023 - 09.2024
Customer Service Representative
Century Peak Tower Malate Manila
04.2023 - 09.2023
Customer Service Representative
Concentrix Shaw
02.2022 - 05.2022
ESL Online Teacher
51Talk
11.2021 - 02.2022
Customer Service Representative
Concentrix San Lazaro
10.2020 - 01.2021
Customer Service Representative
TechMahindra Incorporation
09.2019 - 01.2020
Sales Representative
THOMSAN GENERAL MERCHANDISE
04.2018 - 02.2019
Encoder
VIKING PACK INC.
05.2017 - 11.2017
LET PASSER/ LICENSURE EXAMINATION FOR TEACHERS (SECONDARY) -
PERFORM COMPUTER OPERATIONS NCII -
1ST ICT COLLEGE
Bachelor Of Science - Secondary Education, Major In Social Science
Unibersidad De Manila
High School -
Malabon National High School