Mary Canlas
ADMINISTRATIVE AND PROPERTY MANAGEMENT SPECIALIST
Taytay, Province Of Rizal
Summary
Experienced Property Management Specialist with a strong background in client success and property management operations. Skilled in resolving resident concerns, coordinating service requests, and managing vendor communications. Proficient in scheduling moves, deliveries, and appointments, as well as preparing and distributing notices and documents. Adept at maintaining accurate resident records, processing document orders, and monitoring daily workflows to support smooth property operations.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Customer Support Associate (Remote)
College Hunks Hauling Junk and Moving
03.2025 - 06.2025
- Responded promptly to customer inquiries via phone and email, ensuring accurate and helpful support.
- Processed customer payments and refunds accurately and efficiently.
- Documented customer interactions in CRM systems to maintain accurate and organized records.
- Generated invoices and service orders for moving, junk removal, and labor services.
- Scheduled and coordinated appointments and dispatched field teams to meet service timelines.
- Quoted service estimates and supported clients throughout the booking and aftercare process.
- Reengaged potential clients through outbound follow-ups, helping boost conversion rates.
- Audited job orders, invoices, and transactions weekly to maintain compliance and accuracy.
- Initiated feedback requests post-service to encourage client reviews and continuous improvement.
- Compiled and submitted daily task summaries to supervisors for visibility and performance tracking.
Community Assistant Manager (Remote)
C-Era Property Management & Realty
10.2023 - 02.2025
- Provided remote administrative support to property managers overseeing over 30 residential communities.
- Responded to resident inquiries via email and phone, escalating issues to property managers when necessary.
- Prepared and distributed resident notices, letters, and formal sanctions following community guidelines and compliance-related communications and notices based on property activity and documentation.
- Maintained and updated homeowner records, vendor contact details, and key association documents across internal systems.
- Coordinated move-in/move-out schedules, deliveries, and vendor service appointments. Coordinated refunds and billing inquiries.
- Processed and dispatched essential documentation, including welcome packages and form requests.
- Monitored workflow, tracked task completion, and submitted daily reports to management for operational oversight.
Compliance Management Associate II (Remote)
Alorica
11.2014 - 08.2023
- Analyzed lawsuits, attorney demand letters, and regulatory complaints, delivering timely and compliant resolutions.
- Investigated collection disputes and internal conduct cases in alignment with client and company policies.
- Managed end-to-end licensing processes, including filings, renewals, and regulatory reporting across jurisdictions.
- Coordinated directly with regulatory agencies and legal counsel to support ongoing case management.
- Prepared and submitted purchase requests and invoices; processed corporate credit card transactions related to licensing fees.
- Maintained thorough and accurate documentation of consumer accounts across multiple internal platforms.
- Developed and maintained daily task trackers to monitor litigation workflows and licensing activities.
Fraud Investigations Analyst
JP Morgan Chase Bank
05.2014 - 10.2014
- Monitored and analyzed suspicious credit card transactions to identify potential fraud.
- Validated transaction authenticity, minimizing financial losses and risk exposure.
- Communicated timely account updates and findings to fraud prevention teams for swift action.
Senior Resolution Administrator
RMH/NCO Group
01.2011 - 03.2014
- Investigated collections account issues and resolved credit report discrepancies.
- Partnered with branch managers to address and resolve client concerns effectively.
- Ensured compliance with legal and privacy regulations while managing customer complaints.
- Maintained precise account data and detailed case notes for accurate recordkeeping.
Billing Research Specialist (Business Telco Account)
RMH/NCO Group
01.2010 - 01.2011
- Investigated and resolved complex billing disputes for business customers.
- Processed adjustments and issued credits for verified disputes promptly.
- Collaborated with business managers to document and finalize dispute resolutions.
Directory Assistance Agent / Lead
RMH/NCO Group
09.2005 - 12.2010
- Managed escalation calls and delivered accurate directory assistance for residential, business, and government listings.
- Supported international directory services and facilitated collect call placements.
Education
No Degree - Communication Arts
Pamantasan Ng Lungsod Ng Maynila
Manila, Metro Manila, Philippines 04.2001 -
Skills
- Accurate data management
- Inbound and outbound support
- Appointment and Schedule Coordination
- Document and Invoice Creation
- Compliance and Regulatory Reporting
- Litigation Support and Licensing Management
- Experience with payment systems management
- Conflict resolution proficiency
- Task organization and prioritization
- Email management
Additional Information
LinkedIn: https://www.linkedin.com/in/mary-canlas/
DOB: 03/05/1986
Timeline
Customer Support Associate (Remote)
College Hunks Hauling Junk and Moving
03.2025 - 06.2025
Community Assistant Manager (Remote)
C-Era Property Management & Realty
10.2023 - 02.2025
Compliance Management Associate II (Remote)
Alorica
11.2014 - 08.2023
Fraud Investigations Analyst
JP Morgan Chase Bank
05.2014 - 10.2014
Senior Resolution Administrator
RMH/NCO Group
01.2011 - 03.2014
Billing Research Specialist (Business Telco Account)
RMH/NCO Group
01.2010 - 01.2011
Directory Assistance Agent / Lead
RMH/NCO Group
09.2005 - 12.2010
No Degree - Communication Arts
Pamantasan Ng Lungsod Ng Maynila
04.2001 -
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