Summary
Overview
Work History
Education
Skills
Timeline
Generic
MARY BESTOIR

MARY BESTOIR

ILOILO CITY

Summary

Dedicated Customer Service Representative with significant experience in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate effectively within teams and drive company success through relationship-building and partnership cultivation.

Overview

2
2
years of post-secondary education
9
9
years of professional experience

Work History

Technical Support Representative

Teletech Iloilo
CITY OF ILOILO (Capital)
03.2023 - Current
  • Diagnosed and resolved complex technical problems using troubleshooting tools.
  • Guided customers through setup and installation of telecommunications products.
  • Provided technical assistance for software and hardware issues to customers.

Sr. Associate

Wns Iloilo
Mandurriao
12.2018 - 01.2023
  • Managed project timelines and coordinated team efforts for successful outcomes.
  • Mentored junior associates, providing guidance on best practices and procedures.
  • Implemented training programs to develop skills and knowledge within the team.

Cashier

Bonchon Chicken Iloilo
04.2017 - 04.2018
  • Handled cash and electronic payments accurately during peak hours.
  • Processed customer transactions efficiently using point-of-sale system.
  • Assisted customers with menu selections and inquiries about food items.

Education

Bachelor of Hospitality Management - Hotel and Restaurant Services

Acsi College Iloilo
Iloilo City
06.2015 - 04.2017

Skills

  • Technical support
  • Troubleshooting techniques
  • Remote support
  • Customer relationship management
  • Customer service
  • User education
  • Knowledge transfer
  • Information management

Timeline

Technical Support Representative

Teletech Iloilo
03.2023 - Current

Sr. Associate

Wns Iloilo
12.2018 - 01.2023

Cashier

Bonchon Chicken Iloilo
04.2017 - 04.2018

Bachelor of Hospitality Management - Hotel and Restaurant Services

Acsi College Iloilo
06.2015 - 04.2017
MARY BESTOIR