Open To Work
Mary Anne Osallla
Malabon City
Work Preference
Summary
Experienced in identifying risks, investigating incidents, and working within strict regulatory and operational frameworks. Strong attention to detail and a proactive approach to problem-solving. Looking to build a career in compliance and contribute to maintaining organizational integrity and regulatory compliance.
Overview
10
10
years of professional experience
Work History
Transaction Monitoring Analyst
Telleroo
St Mary's Court, Amersham, Buckinghamshire, HP7 0U
11.2025 - 06.2026
- Monitored customer transactions to identify suspicious activity and potential financial crime risks.
- Reviewed alerts and conducted investigations in line with AML and compliance procedures.
- Performed KYC checks and escalated high-risk cases when necessary.
- Ensured accurate documentation of findings and investigation outcomes.
- Worked within defined SLAs to support timely case resolution and compliance standards.
Partner Success Associate
Remitly
Mandaluyong City, Metro Manila, Philippines
06.2023 - 04.2024
- Maintained strong relationships with partners and customers.
- Monitored transactions and operational performance against targets.
- Resolved partner and customer concerns to ensure positive outcomes.
- Collaborated with internal teams to improve efficiency.
- Handled around 60 partner emails daily.
Customer Protection Associate
Remitly
Malabon, Metro Manila, Philippines
09.2021 - 07.2023
- Reviewed customer accounts and transactions for suspicious activity.
- Provided support through chat and email channels.
- Investigated potential fraud and unauthorized transactions.
- Monitored customer data to identify risks and compliance concerns.
- Conducted investigations and escalated issues when necessary.
Fraud Identity Associate
Sitel
Mandaluyong City, Metro Manila, Philippines
04.2019 - 07.2021
- Investigated identity theft and financial fraud cases.
- Conducted KYC and Enhanced Due Diligence (EDD) reviews.
- Gathered and analyzed information from multiple sources.
- Supported fraud investigations and risk assessments.
- Identified trends and patterns in customer data.
Fraud and Risk Analyst
Sitel
Mandaluyong City, Metro Manila, Philippines
07.2016 - 03.2018
- Monitored transactions and accounts for fraud risks.
- Investigated suspicious activities and documented findings.
- Analyzed fraud trends and recommended risk mitigation measures.
- Reviewed customer accounts for unusual activity.
- Assisted customers with compromised account and card issues.
- Handled approximately 60 customer calls and emails daily.
Education
Undergraduate - Hotel And Restaurant Management
De La Salle Araneta University
Malabon, Metro Manila, Philippines06-2005
Skills
Fraud Investigation & Prevention
Transaction Monitoring & Risk Assessment
Regulatory Compliance
KYC & Due Diligence
Analytical & Critical Thinking
Attention to Detail
Data Analysis
Communication & Collaboration
Timeline
Transaction Monitoring Analyst
Telleroo
11.2025 - 06.2026
Partner Success Associate
Remitly
06.2023 - 04.2024
Customer Protection Associate
Remitly
09.2021 - 07.2023
Fraud Identity Associate
Sitel
04.2019 - 07.2021
Fraud and Risk Analyst
Sitel
07.2016 - 03.2018
Undergraduate - Hotel And Restaurant Management
De La Salle Araneta University