Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

MARY ANNE N. YATCO

Human Resource Manager
Angeles City

Summary

A motivated, adaptable, responsible and customer centric seasoned Human Resource Professional which utilize the professional and technical skills developed through past work experiences in this field. I have a structured, people and customer-focused approach to work and a strong drive to see things through to completion. In my current job, I have managed to work on multiple locations in the APAC region focusing on almost all facets of HR, being recruitment, onboarding, benefit administration, payroll, Training, Talent and Development and offboarding. I was able to champion some rewards and recognition programs and employee engagement initiatives.

Human Resources professional with comprehensive background in managing HR operations and driving organizational success. Known for fostering collaboration and achieving high-impact results. Highly adaptable and reliable, with focus on talent management and conflict resolution.

Experienced with leading HR initiatives that enhance workforce productivity and satisfaction. Utilizes strategic planning to streamline HR processes and improve employee engagement. Track record of effectively managing recruitment, compliance, and performance management.

Driven and personable, with deep understanding of employee relations and talent management. Possesses comprehensive knowledge of labor laws and HR policies, coupled with strong skills in recruitment and benefits administration. Committed to fostering positive workplace culture and achieving organizational goals through strategic human resources management.

Offering excellent interpersonal skills and robust understanding of human resource principles, eager to learn and develop in dynamic environment. Brings foundational grasp of labor laws and policies, with growing expertise in recruitment and employee relations. Ready to use and develop communication and problem-solving skills in Manager, Human Resources role.

Overview

26
26
years of professional experience
19
19
years of post-secondary education

Work History

Manager, Human Resources

Philippine Academy for Aviation Training
08.2020 - Current
  • Company Overview: Human Resource Business Partner II CAE Hong Kong / CAE Vietnam Singapore CAE Flight Training Center CAE Perth
  • Human Resource Business Partner II CAE Hong Kong / CAE Vietnam Singapore CAE Flight Training Center CAE Perth
  • Implemented effective performance management systems to drive productivity and results.
  • Developed succession planning strategies to ensure continuity of leadership in critical roles.
  • Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
  • Coordinated company-wide events to foster teamwork and enhance overall morale.
  • Established partnerships with local colleges for access to highly skilled candidates for internships and entry-level positions.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Managed employee relations issues, resolving conflicts professionally and fairly.
  • Collaborated with cross-functional teams on strategic projects that positively impacted the organization''s growth trajectory.
  • Spearheaded diversity and inclusion efforts, creating a more inclusive work environment.
  • Introduced new HR technologies that streamlined administrative tasks while increasing data accuracy and accessibility.
  • Monitored labor regulations compliance, avoiding penalties or adverse publicity due to noncompliance incidents.
  • Championed corporate social responsibility initiatives, enhancing the company''s standing within the community.
  • Reduced turnover rates through targeted retention strategies and improved workplace culture.
  • Conducted workforce planning exercises to align staffing needs with organizational strategy and goals.
  • Launched an employee wellness program, promoting healthier lifestyles among staff members.
  • Oversaw benefits administration, ensuring accurate processing and timely communication to employees.
  • Coached managers on effective leadership techniques, fostering positive team dynamics and increased employee satisfaction.
  • Facilitated change management processes during organizational restructuring, minimizing disruption to business operations.
  • Developed comprehensive training programs for continuous employee skill development.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Motivated employees through special events and incentive programs.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Processed employee claims involving performance issues and harassment.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Manager, Human Resources

Philippine Academy for Aviation Training
Angeles City
08.2017 - 07.2020
  • Developed succession planning strategies to ensure continuity of leadership in critical roles.
  • Optimized HR department efficiency by refining policies, procedures, workflows, and resource allocation.
  • Coordinated company-wide events to foster teamwork and enhance overall morale.
  • Established partnerships with local colleges for access to highly skilled candidates for internships and entry-level positions.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Managed employee relations issues, resolving conflicts professionally and fairly.
  • Spearheaded diversity and inclusion efforts, creating a more inclusive work environment.
  • Introduced new HR technologies that streamlined administrative tasks while increasing data accuracy and accessibility.
  • Collaborated with cross-functional teams on strategic projects that positively impacted the organization''s growth trajectory.
  • Monitored labor regulations compliance, avoiding penalties or adverse publicity due to noncompliance incidents.
  • Championed corporate social responsibility initiatives, enhancing the company''s standing within the community.
  • Reduced turnover rates through targeted retention strategies and improved workplace culture.
  • Conducted workforce planning exercises to align staffing needs with organizational strategy and goals.
  • Launched an employee wellness program, promoting healthier lifestyles among staff members.
  • Facilitated change management processes during organizational restructuring, minimizing disruption to business operations.
  • Oversaw benefits administration, ensuring accurate processing and timely communication to employees.
  • Coached managers on effective leadership techniques, fostering positive team dynamics and increased employee satisfaction.
  • Developed comprehensive training programs for continuous employee skill development.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Motivated employees through special events and incentive programs.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Monitored and handled employee claims involving performance-based and harassment incidents.

Manager, Office / HR-Admin

Philippine Academy for Aviation Training
10.2012 - 07.2017
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Director, Human Resources

FIG RPMS Corporation
01.2012 - 06.2012
  • Streamlined recruitment processes for increased efficiency and reduced timetohire.
  • Implemented succession planning strategies to prepare for future organizational growth and change.
  • Supported executive leadership team with coaching and development initiatives aimed at improving overall performance levels.
  • Provided expert guidance on labor law matters, minimizing risk exposure for the organization.
  • Led the successful implementation of a new HR management system, enhancing data accuracy and accessibility.
  • Conducted regular audits of HR practices to ensure compliance with applicable laws and regulations.
  • Coordinated company-wide performance management processes, driving employee development and productivity.
  • Directed hiring and onboarding programs for new employees.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Educated employees on company policy and kept employee handbook current.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Recruited top talent to maximize profitability.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Liaised between multiple business divisions to improve communications.

Manager, Process Governance /Talent Development

Convergys Corporation
07.2010 - 12.2011
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Sr. Human Resource Officer

Convergys Corporation
04.2009 - 07.2010

Human Resource Officer

Convergys Corporation
01.2008 - 03.2009

Human Resource Specialist

Convergys Corporation
04.2007 - 12.2007

Recruitment Specialist

Convergys Corporation
02.2006 - 04.2007

Recruitment Associate

Convergys Corporation
04.2005 - 02.2006

HR Officer/Executive Assistant

Wealth Marketing Services
01.2005 - 03.2005

Customer Interaction Agent

Ambergris Solutions, Inc.
07.2004 - 10.2004

Part-time Tourism Lecturer

Jose C. Feliciano College
11.1999 - 05.2004

Full-time Tourism Instructor

Holy Angel University
06.2001 - 10.2002

Administrative Assistant (Administrative, Communication, Logistics & Purchasing)

Clark Data Center Inc.
08.1999 - 06.2001

Education

Some College (No Degree) - Human Resources

Ateneo University
Ateneo
01.2010 - Current

MBA - Business Management

Holy Angel University
Angeles City
01.2007 - 11.2009

Some College (No Degree) - Certificate Course On Labor And Industrial Relatio

University of The Philippines, Diliman
Diliman Quezon City
01.2008 - 07.2008

Bachelor of Science - Business Administration Major in Travel Management

Holy Angel University
03.1999 - 03.1999

Skills

  • Conducting Employee Discipline Procedures

  • Conducting New Hire Orientation

  • Workforce Development Skills

  • Office Management Skills

  • Proficient in Office Applications

  • Talent Acquisition Support

  • Human Resources Policy Development

  • Benefits Administration Expertise

  • Workplace Events Organizer

Benefits Program Administration

Onboarding processes

Retention strategies

Succession planning

Organizational development

Employee relations

Talent acquisition

Diversity and inclusion

Labor law compliance

Employee engagement

New employee orientation

Performance Evaluation

Team building

Human resources operations

Accomplishments

  • Recipient, Special Citation, 1991
  • (USC), University Student Council, Councilor, 1997-1998
  • (IDS), Inter-Varsity Debate Society, Member, 1997-1998
  • Travel Guild, President, 1997-1998
  • Angelite Staff Writer, 1998-1999
  • 1995 CSE Days, Search for Junior Best Typist Finalist, 1995
  • Loyalty Awardee, 1995, 1997, 1999
  • (JAS), Junior Association of Secretaries, Member, 1995-1996
  • Travel Guild, Secretary, 1996-1997
  • Junior Toastmaster Club, Member, 1997-1999
  • Travel Guild, Adviser, 2001 up to October 2002
  • Awarded as the Recruitment Specialist, who has the most number of HIRES, 2006
  • Recognized for spearheading the Background Investigation process enhancement, of Recruitment Makati, 2006
  • Recognized as Top Performing Resource Unit for HR-Talent Development, 2011
  • Recipient of the Quarterly Award for Excellence in Customer Service, 09/2013, CAE
  • A consistent recipient of ONE CAE Value ambassador, 2018 to present
  • Dean’s Lister
  • Academic Scholar

Affiliations

Chartered Professionals in Human Resources

Member, Certified Professional in Human Resource

Timeline

Manager, Human Resources

Philippine Academy for Aviation Training
08.2020 - Current

Manager, Human Resources

Philippine Academy for Aviation Training
08.2017 - 07.2020

Manager, Office / HR-Admin

Philippine Academy for Aviation Training
10.2012 - 07.2017

Director, Human Resources

FIG RPMS Corporation
01.2012 - 06.2012

Manager, Process Governance /Talent Development

Convergys Corporation
07.2010 - 12.2011

Some College (No Degree) - Human Resources

Ateneo University
01.2010 - Current

Sr. Human Resource Officer

Convergys Corporation
04.2009 - 07.2010

Some College (No Degree) - Certificate Course On Labor And Industrial Relatio

University of The Philippines, Diliman
01.2008 - 07.2008

Human Resource Officer

Convergys Corporation
01.2008 - 03.2009

Human Resource Specialist

Convergys Corporation
04.2007 - 12.2007

MBA - Business Management

Holy Angel University
01.2007 - 11.2009

Recruitment Specialist

Convergys Corporation
02.2006 - 04.2007

Recruitment Associate

Convergys Corporation
04.2005 - 02.2006

HR Officer/Executive Assistant

Wealth Marketing Services
01.2005 - 03.2005

Customer Interaction Agent

Ambergris Solutions, Inc.
07.2004 - 10.2004

Full-time Tourism Instructor

Holy Angel University
06.2001 - 10.2002

Part-time Tourism Lecturer

Jose C. Feliciano College
11.1999 - 05.2004

Administrative Assistant (Administrative, Communication, Logistics & Purchasing)

Clark Data Center Inc.
08.1999 - 06.2001

Bachelor of Science - Business Administration Major in Travel Management

Holy Angel University
03.1999 - 03.1999

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MARY ANNE N. YATCOHuman Resource Manager