MARY-AN RODRIGO

• Respond to customer inquiries via phone, email, chat, or ticketing systems.
• Diagnose appliance issues by asking targeted troubleshooting questions.
• Guide customers through step-by-step troubleshooting procedures.
• Determine whether an issue can be resolved remotely or requires an on-site technician.
• Create and manage support tickets, documenting symptoms, diagnostics, and resolutions.
• Escalate complex or recurring issues to engineering or higher-level support.
• Maintain knowledge of appliance models, firmware updates, and service bulletins.
• Ensure compliance with warranty policies and service procedures.

I love preparing a food that's why i love cooking, also i love playing badminton simple sports but it feels my whole body satisfied in moving.