SNAP, BrighTree, Genesys
Marwin Roque
Supervisor
Lipa City, Province Of Batangas
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
5
5
years of professional experience
Work History
Supervisor
KnackRCM
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Subject Matter Expert
ResultsCX
08.2021 - 07.2023
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Education
Associate in Electronics Engineering Technology - Electrical, Electronics And Computer Engineering
Computer System Technological College
Sariaya, Quezon, Philippines 04.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Data analytics
Decision-making
Customer service
Team building
Employee motivation
Training and mentoring
Staff development
Attention to detail
Analytical thinking
Processes and procedures
Complex Problem-solving
Software
Timeline
Supervisor
KnackRCM
07.2023 - Current
Subject Matter Expert
ResultsCX
08.2021 - 07.2023
Associate in Electronics Engineering Technology - Electrical, Electronics And Computer Engineering
Computer System Technological College
04.2001 -