MARWIN Legson
CITY OF MARIKINA
Summary
Dynamic Shift Manager with a proven track record at Army Navy Burger, excelling in staff motivation and quality assurance. Enhanced operational efficiency through effective training programs and resource allocation, resulting in improved customer satisfaction. Skilled in cash handling and decision-making, fostering a collaborative team environment to achieve service excellence.
Overview
12
12
years of professional experience
Work History
Shift Manager
Army Navy Burger
06.2024 - Current
- Supervised daily operations to ensure adherence to company standards and policies.
- Facilitated shift scheduling to optimize staff coverage and operational efficiency.
- Conducted regular performance assessments to identify training needs and areas for improvement.
- Implemented inventory management practices to minimize waste and ensure product availability.
- Resolved customer complaints swiftly, enhancing overall customer satisfaction and loyalty.
- Monitored team performance to maintain high service quality and operational standards.
Team Leader - Service Delivery
Edsi Delivery Services
06.2018 - 02.2024
- Led service delivery initiatives, ensuring alignment with organizational goals and client expectations.
- Coordinated cross-department collaboration to address client needs and enhance service effectiveness.
- Developed training programs for team members, focusing on service delivery best practices.
- Managed resource allocation to optimize operational efficiency and improve team productivity.
- Monitored service quality assurance processes, ensuring adherence to industry standards and company policies.
- Implemented issue resolution strategies, reducing client complaints and increasing satisfaction.
- Facilitated communication between teams to enhance collaboration and streamline service delivery.
Service Crew Member
Topspot Multi-Purpose Cooperative
04.2014 - 05.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
Education
Bachelor of Science - Business Administration
Icct Colleges
Cainta04-2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Training and mentoring
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
Timeline
Shift Manager
Army Navy Burger
06.2024 - Current
Team Leader - Service Delivery
Edsi Delivery Services
06.2018 - 02.2024
Service Crew Member
Topspot Multi-Purpose Cooperative
04.2014 - 05.2018
Bachelor of Science - Business Administration
Icct Colleges