Excel
MARVIN JOSEPH TORRES
TELLER
Quezon City
Summary
Dynamic and results-oriented professional with extensive experience in retail operations and customer service across diverse roles. Proven expertise in sales management, cashiering, and financial transaction processing, highlighted by a successful tenure as Sales In-Charge at All Day Supermarket, Cashier at Digital Walker, and over two years of excellence as a Teller at Bayad Center. Acknowledged for fostering strong client relationships, enhancing operational efficiency, ensuring transaction accuracy, and promoting effective teamwork. Committed to delivering exceptional service and driving business success through strategic sales initiatives and customer-focused solutions.
Overview
4
4
years of professional experience
Work History
Teller
Bayad
09.2023 - Current
- Processed bill payments accurately and efficiently in compliance with financial regulations, ensuring a high level of customer satisfaction. Assisted clients with billing inquiries, payment options, and basic financial guidance, helping enhance service delivery and strengthen customer relationships.
Cashier/Customer Service Representative
Digital Walker
11.2021 - 02.2022
- Handled customer transactions accurately and efficiently in accordance with company policies, ensuring smooth operations and customer satisfaction. Provided high-quality customer service by addressing inquiries, resolving concerns, and promoting products to improve the overall customer experience.
Education
Bachelor of Science - Information Technology
04-2021
Skills
Expertise in managing cash transactions and processing payments accurately
Collaboration with colleagues to achieve smooth operations
Customer relationship building
Strong work ethic
Cash handling and management
Stress tolerance
Goal-oriented focus
Accomplishments
REMITTANCE AND MONEY TRANSFER(RMT) TRAINING
Successfully completed the Remittance and Money Transfer (RMT) Training
I participated in the Bayad Knowledge Check - Series 12, a quiz for tellers. I showed proficiency in important teller concepts and best practices. I also took part in team discussions and knowledge-sharing sessions to improve service delivery. This experience highlighted my dedication to learning and professional growth in the financial services sector.
Software
Google Workspace
POS systems
Interests
GAMING
READING
TECH NEWS
ORGANIZING
Timeline
Teller
Bayad
09.2023 - Current
Cashier/Customer Service Representative
Digital Walker
11.2021 - 02.2022
Bachelor of Science - Information Technology
ACTIVITIES
I participated in the Bayad Knowledge Check - Series 12, a quiz for tellers. I showed proficiency in important teller concepts and best practices. I also took part in team discussions and knowledge-sharing sessions to improve service delivery. This experience highlighted my dedication to learning and professional growth in the financial services sector.