Hi, I’m
Marvina Grace Hyacienth Manloza
Digos, Province Of Davao Del Sur,DAS
Summary
Results-driven business professional equipped with strong foundation in managing and scaling enterprises. Expertise in strategic decision-making and operational management has consistently led to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
years of professional experience
Work History
Weiwei Mini-Grocery and Water Vending MachineDigos, Province Of Davao Del Sur, Philippines
Business Owner
04.2022 - Current
Job overview
- Managed daily operations of mini-grocery, ensuring inventory levels met customer demand.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
- Trained operational procedures and customer service excellence.
- Analyzed sales data to identify trends and inform product selection decisions.
- Established strong customer relationships through excellent communication and attentive service.
Great Bite Foods,Inc.Digos, Province Of Davao Del Sur, Philippines
Restaurant Manager
11.2014 - 10.2018
Job overview
- Led daily operations to ensure exceptional customer service and dining experience.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Developed staff training programs to enhance service quality and operational consistency.
- Implemented marketing strategies that increased restaurant visibility and customer engagement.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Southwood Mindanao CorporationDavao City, Province Of Davao Del Sur, Philippines
Cashier
08.2014 - 10.2014
Job overview
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Provided exceptional customer service, resolving issues and enhancing shopping experiences.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
St. Peter Life Plan Inc.Digos, Province Of Davao Del Sur, Philippines
Secretary
03.2013 - 08.2013
Job overview
- Coordinated executive schedules, ensuring efficient use of time and resource allocation.
- Managed correspondence, prioritizing communications to enhance workflow and response times.
- Organized and maintained filing systems, improving document retrieval efficiency and accuracy.
- Developed office procedures, streamlining operations to support team productivity and effectiveness.
- Assisted in preparing reports and presentations, contributing to data accuracy and presentation quality.
- Entered data into system and updated customer contacts with information to keep records current.
Education
Jollibee Foods CorporationDavao City, Province Of Davao Del Sur, Philippines
Marketing Summit from Marketing
04-2018
Polytechnic College of Davao Del SurDigos, Province Of Davao Del Sur, Philippines
Bachelor of Science from Criminology
05-2012
Jollibee Foods CorporationDavao City, Province Of Davao Del Sur, Philippines
Labor Law Compliance Course from Human Resources Training
03-2018
Jollibee Foods CorporationDavao City, Province Of Davao Del Sur, Philippines
Local Store Marketing Training from Managerial Economics
01-2018
Jollibee Foods CorporationDavao City, Province Of Davao Del Sur, Philippines
CBT Seminar On Food Safety Program from Food And Nutrition
02-2017
Digos City National High SchoolDigos, Province Of Davao Del Sur, Philippines
High School Diploma
04-2008
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Business development
- Strategic Decision-making
- Operations management
- Financial management
- Business marketing
- Decision-making
- Inventory tracking and management
Timeline
Business Owner
Weiwei Mini-Grocery and Water Vending Machine
04.2022 - Current
Restaurant Manager
Great Bite Foods,Inc.
11.2014 - 10.2018
Cashier
Southwood Mindanao Corporation
08.2014 - 10.2014
Secretary
St. Peter Life Plan Inc.
03.2013 - 08.2013
Jollibee Foods Corporation
Marketing Summit from Marketing
Polytechnic College of Davao Del Sur
Bachelor of Science from Criminology
Jollibee Foods Corporation
Labor Law Compliance Course from Human Resources Training
Jollibee Foods Corporation
Local Store Marketing Training from Managerial Economics
Jollibee Foods Corporation
CBT Seminar On Food Safety Program from Food And Nutrition
Digos City National High School
High School Diploma