Marvin Tubiera

. Recruit, train, and supervise agents based on branch requirements
. Conduct regularfield visits lo monitor agent performance and compliance.
. Facilitate monthly agent meetings and quarle y trainings
. Ensurc adherence to standards on fraud prevention, fund requiremenls, documentation, and
service delivery.
. Conducl center-level orientations to promote remittance and digital financial services.
. Assist clients in performing CARD Sulit Padala and konek2CARD lransaciions and resolving
concerns.
. SupportAccount Officers with client related to remittance and digital banking issues.
. lmplement activities to increase client activalion, reactivation and usage of digital features and
payments.
. Provide operational support to branches in processing remittance and bills payment services
. Ensure timely resolulion and escalation of operational issues related to remittance, konek2CARD,
and other digital concerns.
. Coordinate outstanding/unclaimed remittance transactions and enforce compliance standards to
concerned branches.
. Conduct orientations and coaching for tellers, branch staff, and field personnel.
. Promote remittance, bills payment, and digital banking services through field activities and
marketing events.
. Recommend strategic initiatives for service improvements and customer engagement.
. Prepare and submit required weekly/monthly reports (konek2CARD and remitlance
accomplishments)
. Provides updates and recommendat