Marvin S. Evangelista

Managed and supported three high-impact enterprise projects across sales operations, partner communications, and utility contract management.

Palo Alto Project

• Conducted client qualification and lead validation for C-suite decision-makers and high-value business prospects
• Identified organizations and executives qualified for strategic business discussions and investment opportunities
• Performed detailed research, account profiling, and lead verification to ensure alignment with business objectives
• Supported pipeline generation by endorsing only high-potential prospects for engagement

Microsoft Digi Co-Sell Project

• Supported Microsoft’s collaborative co-sell ecosystem, enabling joint solution selling between Microsoft, ISVs, and service providers
• Managed partner communications via email, ensuring timely responses and alignment with stakeholder expectations
• Coordinated with partners regarding solution opportunities, requirements, and collaboration processes
• Strengthened partner relationships through professional communication and operational support

WEC Energy Group Project

• Reviewed and validated gas and electric service contracts for accuracy and billing compliance
• Performed billing audits, discrepancy checks, and detailed account reviews
• Processed adjustments, prorated computations, and billing corrections to ensure accurate charges
• Investigated service inconsistencies and applied resolutions in accordance with business rules and agreements
• Maintained high standards of accuracy, compliance, and data integrity

• META FACEBOOK / UF4 ESCALATION DESK - Responsible for seeing escalations and resolutions through from start to finish and appropriately documenting feedback and outreach.
• Works with customers to resolve any difficulties or complaints by offering exceptional customer focused solutions and demonstrating an elevated level of attention, care, and follows up consistently to ensure quick resolution but also to establish trust and repair our relationship with the customer.
• Reviews customer communications such as emails, and chats. Works with other internal teams makes sure internal notes are up to date and contain adequate detail.

• T-Mobile Elite Expert - master account management and uncover the best solutions in any situation. demonstrating mentoring skills, customer support, and enhancing the team on a whole new level.
• Assist leads and managers when it comes to training, dealing with escalated calls, and helping transfer knowledge to other team members.
• An authority on a specific area, practice, process, technical method, or piece of equipment. used by a variety of industries to help solve problems or create new processes. gain knowledge through continuing education and experience to stay current in their area of expertise.

• At&t ICM UVERSE - Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication. These issues are perceived or actual problems in the product or service for which customers are seeking support.
• As an SME, I manage sets of teams in which I provide knowledge of support, evaluating their performance, call quality, and how they handle the situation and interact with the customer in a righteous way.

• At&t ISM Platinum - Where we provide support with sales, billing, and technical support concerns to our customers under the AT&T line of businesses and are called super agents, we also manage the account and services that they are getting under their subscription with AT&T.
• More proficient agent. either because the original agent didn't have the authorization to assist the customer or because the customer insisted on speaking with a supervisor. Have a deeper knowledge of the company's policies and the customer's statutory rights. also have the power to offer higher levels of compensation or gestures of good will.