Marvin Ramos
Binangonan
Summary
Dynamic Customer Sales and Service Associate at Bank of the Philippine Islands, adept at account management and complaint resolution. Proven ability to educate clients on banking products while efficiently processing transactions. Strong work ethic and data processing skills drive customer satisfaction and loyalty.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Sales and Service Associate
Bank of the Philippine Islands
Binangonan
03.2016 - Current
- Assisted customers with account inquiries and transaction requests.
- Processed deposits, withdrawals, and transfers efficiently.
- Managed customer complaints and provided timely resolutions.
- Educated clients about banking products and services available.
- Assisted customers by finding solutions to complaints, concerns and inquiries.
High Counter (2016-2019)
Unipro (2019 up to present)
Financial Specialist
Pag-IBIG Fund
Antipolo City
04.2012 - 02.2016
Education
Bachelor of Science - Mathematics
University of Rizal System
Morong, Rizal, PH 06.2008 - 03.2012
Skills
- Account management
- Transaction processing
- Customer education
- Complaint resolution
- Product knowledge
- Computer skills
- Data processing
- Strong work ethic
- Data entry accuracy
- Problem solving
- Team collaboration
- Customer service excellence
Timeline
Customer Sales and Service Associate
Bank of the Philippine Islands
03.2016 - Current
Financial Specialist
Pag-IBIG Fund
04.2012 - 02.2016
Bachelor of Science - Mathematics
University of Rizal System
06.2008 - 03.2012