Marvin Poliquit
Team Leader
Davao City
Summary
Experienced team leader with a background in sales, client success, and operations management, known for strategic planning, relationship building, and driving team performance through coaching, goal setting, and process improvement.
Overview
6
6
years of professional experience
Work History
Sales Asociate
VXI Global Solutions- AT&T CLG
06.2020 - 08.2021
- Guided customers through wireless plans, device options, and service features to support informed purchase decisions.
- Resolved billing and account inquiries while maintaining accurate records in customer relationship systems.
- Recommended upgrades, accessories, and service solutions aligned with customer needs and account goals.
- Processed orders, activations, and changes with attention to compliance and transaction accuracy.
Account Executive
Clipboard Health
03.2021 - 07.2022
- Managed client pipeline through CRM, tracking prospect activity and advancing deals through sales stages.
- Built relationships with healthcare facilities, aligning staffing solutions to shifting coverage needs.
- Conducted discovery calls to identify client requirements and tailor account strategies.
- Negotiated contract terms and resolved objections to support account growth and retention.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
Client Success Manager
Quinable
07.2022 - 02.2023
- Managed client onboarding workflows, ensuring smooth setup and clear expectations across accounts.
- Monitored account health, identifying risks and coordinating timely follow-up with internal teams.
- Resolved client issues through consistent communication and structured case tracking.
- Maintained accurate CRM records, updating interactions, milestones, and account details.
Team Leader
Six Eleven Global Services
10.2023 - 07.2024
- Supervised daily team operations to maintain service quality and workflow consistency.
- Coached agents on call handling, customer service standards, and performance expectations.
- Monitored attendance, schedule adherence, and productivity to support operational targets.
- Reviewed team interactions to ensure compliance with quality and client requirements.
Team Leader
Transcom Davao
10.2024 - Current
- Resolved escalated concerns promptly to protect customer satisfaction and service continuity.
- Coordinated feedback sessions to improve agent accuracy and communication skills.
- Prepared performance reports and shared updates with management for action planning.
- Guided new hires through onboarding, process training, and team procedures.
Top 1 Overall (Grow for Managers Batch 8)
Transcom Davao
10.2026 - Current
Education
Bachelor of Science - BSHRM
AISAT
Davao City 04.2001 -
Skills
Team leadership
Goal setting
Complex Problem-solving
Relationship building
Strategic planning
Operations management
Timeline
Top 1 Overall (Grow for Managers Batch 8)
Transcom Davao
10.2026 - Current
Team Leader
Transcom Davao
10.2024 - Current
Team Leader
Six Eleven Global Services
10.2023 - 07.2024
Client Success Manager
Quinable
07.2022 - 02.2023
Account Executive
Clipboard Health
03.2021 - 07.2022
Sales Asociate
VXI Global Solutions- AT&T CLG
06.2020 - 08.2021
Bachelor of Science - BSHRM
AISAT
04.2001 -