MARVIN OGSILA
Bustos, Province Of Bulacan,BUL
Summary
Accomplished Technical Customer Support Specialist with a proven track record at Concentrix, enhancing first-call resolution rates and team performance through expert troubleshooting and knowledge sharing. Skilled in networks and demonstrating empathy, I excel in high-pressure environments, ensuring efficiency and customer satisfaction.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Technical Customer Support Specialist
Concentrix
07.2023 - Current
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Improved team performance by sharing technical knowledge and best practices during training sessions.
- For faster query resolution, collaborated with internal resources such as engineering departments when needed.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
Web Advisor
Concentrix
06.2020 - 06.2023
- Streamlined web content management processes, improving efficiency and productivity.
- Managed multiple projects simultaneously while adhering to strict deadlines and delivering high-quality results consistently.
- Implemented responsive design principles to ensure optimal usability across various devices and platforms.
- Provided timely technical support to clients, resolving issues and maintaining positive relationships.
Team Leader Manager
Ec Solutions
06.2018 - 07.2019
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Data Entry Administrator
Binladin Group Global Holding Company
04.2013 - 03.2018
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
Education
Graduate Certificate - Hotel Management
POWER INSTITUTE OF HOTEL ADMINISTRATION
Ermita, Metro Manila, Philippines 04.2001 -
Graduate Certificate - AIR-CONDITION & REFRIGIRATION
TECHNICAL EDUCATION & SKILLS DEVELOPMENT AUTHORITY
Guiguinto, Province Of Bulacan, Philippines 04.2001 -
High School Diploma -
MARY & JESUS SCHOOL, INC.
Bustos, Province Of Bulacan, Philippines 04.2001 -
Skills
Networks
Timeline
Technical Customer Support Specialist
Concentrix
07.2023 - Current
Web Advisor
Concentrix
06.2020 - 06.2023
Team Leader Manager
Ec Solutions
06.2018 - 07.2019
Data Entry Administrator
Binladin Group Global Holding Company
04.2013 - 03.2018
Graduate Certificate - Hotel Management
POWER INSTITUTE OF HOTEL ADMINISTRATION
04.2001 -
Graduate Certificate - AIR-CONDITION & REFRIGIRATION
TECHNICAL EDUCATION & SKILLS DEVELOPMENT AUTHORITY
04.2001 -
High School Diploma -
MARY & JESUS SCHOOL, INC.
04.2001 -
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